Cube Mix Plus not powering on.

[stajerc]

Hey mate,

does the little red red/orange led on the front next to the headphone jack light up while you connect the charger or when you hold the power button down? If so, than just disconnect the power adapter and press the power button for approx 10 seconds, than release it and wait 30 seconds, the tablet might power up/boot, thats what worked for mine as i tried overclocking the ram and it didnt boot. otherwise there is another button, i believe its a reset button, to the left of the power button in the little hole (a sim pin fits it), as far as i understand (there is no real proper for me understandable documentation about it) it should be some kind of reset button if the tablet doesnt boot. last thing i would try is to connect an usb keyboard or the keyboard dock if you have it, press and hold the insert key and than press the power button for a few seconds. I would try all of this with the power adapter disconnected.

if however the red/orange light doenst even light up, there might be a bigger issue, than warranty might be your best bet (if you can get somehow to it), eventually you could make a video how you try to turn it on and than send that as a link to dropbox to gearbest support and say that you want your money back (if you paid with paypal, you might get it through paypal back).

eventually if everything fails, you could disassemble it – its really easy and than disconnect the battery for half an hour and try afterwards either with the power supply only or reconnecting the battery.

[Spyros G]

Thank you for the detailed reply!

Well, I have tried all that and nothing worked, not combinations on the dock, reset and power button.

Although I was talking with someone about it few hours ago, and he got me in thoughts that it might be software related. I believe that because the last time the tablet worked, I was installing back the original drivers which I have backed up before fresh installing Windows the day I got it.

Although if it was related with windows, shouldn’t the bios appear or at least on the screen or at least the cube logo?

Maybe the issue resides at bios level software? If so, do you know if there is a bios battery or bios reset settings button so i can try that too?

GearBest just replied me to send it back so they can get it repaired, although this will take 2-3 months at least from what I hear from others that had to send their tablets in China for repair…

I’m so confused with all this situation :/

[stajerc]

Duno mate, you could try to charge it through usb-c, perhaps the charging circuitry on the normal power jack is broken, but this is all speculation. As said you could open it up and try to disconnect the battery for 30 mins, than try it with and without the battery. But this would void your warranty entirely, you might even do more damage, so you should be sure about it.

otherwise as said, there is almost no usable documentation in western languages.

[FUCKTECHTABLET]

I got my Cube Mix Plus on 18th Mar from local reseller. It works ok but sometime there are ghost touch, I have to restart. I also discover a small backlight bleed so I ask my reseller to a replacement and he sent back my Cube this Tuesday. Don’t know how long will it take to come back

For your case if GearBest accept a warranty repair you should definitely sent back your Cube

FUCK FUCKTECHTABLET

[Spyros G]

So, I don’t know what I was thinking but I opened it up, (I have some small experience opening mainly laptops but also tablets and smartphones) and I’m thinking that it has to be something in bios. What I did was to tear it apart tried with/without battery, with/without SSD and nothing changed, although the processor was warm, meaning the tablet powers up. At that time I think it did not load windows because it didn’t show anything in my monitor using typec to HDMI adapter, and also in the dock the caps lock led was not turning on when I was pressing caps lock. So I strongly believe it has to do with the bios. (Also the day before tablet went dead, I was installing drivers after a fresh windows 10 install. I don’t think it has to do anything with that but either way, I’m mentioning it). The only change I have done in bios was the boot priority so I can install windows from USB, but I reverted back after the windows install… Maybe someone with the same tablet could blind walk me to reset the bios settings? That would be really helpful to try at least…

Let me know your thoughts.

[Spyros G]

(edited my post because I submitted it by mistake while writing)

[FUCKTECHTABLET]

If it is really Bios setting  mater, It seem the same problem I was facing when I unlock advance page of a Lenovo Yoga 500 laptop and then disable onboard IGPU. The solution is using an external USB and SSH to it. Then reflash the BIOS in the SSH session

BTW But I afraid  it is not likely the case, because you have tried removing all component without success

FUCK FUCKTECHTABLET

[stajerc]

hmm, ssh would only work if you had a bootable live usb and an usb c/3 adapter with ethernet and than connect into it. even that would be most lucky that that would work.

but if i understand correctly even if you try an external monitor over usb-c it doesnt work? what if you just try the internal one? Although the question arises how warm is the cpu or the cpu “heatsink” as i like to call it. but if its warm than the led light on the front should turn on when you press and hold the power button.

Something similar happened to me as i was trying to oc the ram on it, but than the tablet autorebooted and set defaults settings.

maybe you want to try this?

How to recover from ‘black screen after sleep’ on a Surface Pro 4

[Spyros G]

Well I do have a type-c to ethernet and usb3 adapters but im not quite sure how i could ssh to the tablet in the state it is and more important how to flash the bios and where i can find the correct bios firmware to flash.
About the screen, the tablet’s screen shows nothing at all not even the cube chinese logo, and the type c to hdmi adapter i tried did not work, but this could be driver related and unable to work at bios level. That is why I wanted someone to assist me to get into bios blindly and go reset to default settings. Although i think its weird as I have not made any change to the bios that could have explained that behavior.
Gearbest told me to either send and they will send it to cube, get it fixed, and then get it back and ship it to me. But this option will cost me at least 40-45$ to ship the tablet to china, and if they somehow find out that the tablet was opened (which is not visible by any stickers or anything i can tell) they can refuse to repair it under warranty and demand money to either ship it to me, or repair and ship in case i want to…
The other option they gave me is “To make this issue was resolved efficiently, you can go to your local repair store to check whether they have confidence to repair it well, you need tell us the repair fee before repair it.” My question on that, is will i pay for the repair, or gearbest? And will the warranty be officially void as they are not official cube repair shop but just a local computer repair shop? I’m waiting for them to answer in that.
Will keep you updated on any news with that.
Any further help is really appreciated.

[Spyros G]

(The issue i have can’t be related to the issue users had with surface 4 with deep sleep, as i did removed the battery which would have solved the issue. Either way, i tried it but nothing changed.)

Also I plugged a usb flashlight to the cube’s usb3 port (with adapter) and also in the type-c port (using adapter) and it worked. When i pressed the reset button to force close the tablet, it did closed and stayed there until i pressed the power button again to power on the tablet. Not sure if it says anything new, but just another indication that the tablet is actually on. Screen is still off (no sign of life at all), and i also plugged my motospeed mechanical keyboard which has different light when actually working and different when it just gets juice. And according to the lighting, the kb wasn’t detected by the tablet, just got power from it…
Finally I did connected the tablet to my router with a type-c to ethernet adapter, but unfortunately it didn’t show up in the router interface. Same with wifi, which should had auto connected if tablet had loaded windows properly…

[FUCKTECHTABLET]

Some one said about local repair fee cover by gearbest too. But it is unclear now. I want to know to.

<span style=”line-height: 1.5;”>The flashlight USB seem promising. You need an external HDD box with Windows to Go. That is what I usually do, or a Live Usb Limux with flash led</span>

FUCK FUCKTECHTABLET

[Spyros G]

FUCKTECHTABLET wrote:

Some one said about local repair fee cover by gearbest too. But it is unclear now. I want to know to. <span style=”line-height: 1.5;”>The flashlight USB seem promising. You need an external HDD box with Windows to Go. That is what I usually do, or a Live Usb Limux with flash led</span>

Well I’m also interested to know if they cover local repairs, but i think they don’t, as someone could have requested a 150$ bill for a 10$ repair, they have no real way of checking that i think. I am waiting for their reply on that.
I just tried with the exact same hub and USB flash drive with windows installation as i used to actually install fresh Windows 10 to the tablet once i got it, but no response at all. Tried once again with the flash light too at the same time so i know that the tablet was on. The fact that it didn’t work mean that either there is an issue with the screen, or with something else on hardware level. (Athough i dont think its the screen, because windows would have made a sound when opening/keyboard would work/external monitor too/it would be automatically connect to my wifi or ethernet, but nothing of this happened, which suggest other hardware issue, or in the case its software related, its at bios level…
I’m waiting on their reply about the cost of the local repair and more important about the warranty, so I can make the next move which will be taking it at a local shop most likely, as I bought the tablet to use it for work when I’m away from desktop, and its not ideal waiting 2-3 months for it to return from China…
Also i hope it can be fixed, otherwise if Gearbest decides its not eligible for refund i will have to buy the exact same one, because i have gotten unique accessories for it (dock/case/tempered glass/adapters etc) totaling about 80-90$.

[FUCKTECHTABLET]

If you decide to order exact the same one why don’t you just send it back to gearbest and let them inspect it. I think the repair fee must be less than a brand new one’s price.

Good luck

FUCK FUCKTECHTABLET

[Spyros G]

FUCKTECHTABLET wrote:

If you decide to order exact the same one why don’t you just send it back to gearbest and let them inspect it. I think the repair fee must be less than a brand new one’s price. Good luck

This option is last resort in case I do send it and they decide it’s not covered by warranty as I have opened it.

[Spyros G]

I just gave it to a local repair shop to examine the issue and give me pricing. Then Gearbest told me to tell them that information and that they might cover the repair fee. Otherwise they will ask me to sent it to China. As for the warranty, they told me that if the local shop just opens it and examine it will be good, but if they try to repair it and fail messing it more, this will void the warranty. The repair shop told me they will contact me next week as they will be closed for Easter.

I will post any updates on that.

[Author]

Posts