Ezbook 3 Pro screen flickering

[PaulStone]

@Mike

I have same issue on my 3 pro V5. I’ve read here on forum about one more unit with this same problem. Back light flickering visible on 0%, 10% of brightness for sure. I’ve reinstalled windows with another copy, updated drivers of graphic card, mess with adaptive brightness in windows 10 and no result. I think it is damaged motherboard or lcd panel.

At the moment I opened a ticket on gearbest and I negotiate to return it.

[Mike]

Yes you right it is seeing on 0% or 10 % of brightness. I’m not sure that it isnt present on higher brightness, maybe it too much light to see it.

I also opened ticket on gearbest.
Will see what they decide.

P.S. I have also dead pixel on the screen. I could live with that but this brightness is very annoying.

[PaulStone]

@Mike

You are right, maybe it is present on higher brightness but we just can’t see it because of high screen light. As You also ordered from gearbest we will be in touch  about progress of returning it.

It is really nice looking netbook with enough power for browsing, mailing and stuff like this and I’m so disappointed that I got damaged one…

Did You recorded this flickering for gearbest?

[Dario]

i also have the same problem on my ezbook bought on octotber 2017.  Sometimes it seems that an all way up and all way down (0-100-0) with brightness shortcut button. it isnt a fix stable, only a temporary fix and not always work (need to do it multiple times)

i think is a strange prob. maybe an harware prob. i want to open a ticket but i’m afraid of the times of ships or return or repair of gearbest.

[Mike]

@PaulStone I tried to record this but without success. It is very hard to capture on video. For now I ticketed a technical problem and we will find out what they respond.

@Dario In my ezbook it also can be “fixed” by increase brightness to 100% and go back to 0% but like you said it is only temporary and it coming back without any pattern.

 

[Dario]

Mike wrote:

@paulstone I tried to record this but without success. It is very hard to capture on video. For now I ticketed a technical problem and we will find out what they respond. @Dario In my ezbook it also can be “fixed” by increase brightness to 100% and go back to 0% but like you said it is only temporary and it coming back without any pattern.

i start to think that maybe can be the to low voltage given at the display. can it possible ?

[PaulStone]

@Mike

Well I recorded and posted in ticket some video.

[Mike]

I received answer from gearbest. They want video showing this flickering. I recorded some and send, but like I said it’s very hard to see when you didn’t see on your eyes before.

@PaulStone what with your ticket?

[PaulStone]

@Mike

They wrote:

We need to confirm this issue with our technical team and will get back to you with an update as soon as possible. We will then resolve this issue to your satisfaction.

And I wrote that I’m waiting for answer but if it will take to long I will open dispute on PayPal. You have to keep them short or they will deceive You for long time.

[PaulStone]

@Mike

I even wrote to jumper contact on their website, describe my problem, mentioned than there are more units with same issues and asked do they know how to repair it,  maybe some elements on motherboard needs to be replace. They as designer/producer/manufacturer should know what is the problem. But as you probably guess there is no response. That’s  all for now about jumper support.

[Mike]

I receive the same answer after I send video file.

It’s bad news about jumper support.

I still hope that this issue can be fix somehow. Maybe it’s something  wrong with screen tape connection. I don’t want to open laptop because of warranty but maybe someone will open this laptop soon and could check how it’s look like for us?

[PaulStone]

@Mike

I know You would like it to be some small issue, but from my experience I’m telling you this is some hardware problem and by hardware i mean wrong or defective components responsible for back light.

Gearbest wrote to me:

Unfortunately, after opening your attachment, I am afraid we cannot see the issue clearly. Your video seems to be still.

Could you please resend clearer video or video link to show the problem via our ticket center?

Please keep the attachment below 2MB and use any of these formats mp4,avi,mov,wmv,rm.

Well, first of all, 2MB CLEAR video of problem! there are joking right now…. Secondly I wrote them that it can’t be recorded easily or clearly… I think there will be no other option that ‘CLAIM’ on PayPal but I’m starting  to worry that they also will say that nothing can be seen on video and I’m gonna be fu#@$.

[Mike]

From the beginning I was worried that show it on video will be very hard. They wrote me that i can sent bigger file to [email protected] and I did.

How often this flickering is appear on your laptop?

[Mike]

I have answer from gearbest – rather joke than answer actually :))))

“As for your issue, there are some slight flashes, not very obviously, you can increase the brightness. To show our appreciation and apology, we are willing to send you 10USD.”

[PaulStone]

@Mike

Hey, well that is joke what they offer you but it is normal practice of them.

They wrote back to me with 3 options,

-return and get back my money

-keep item and take 30 $ on gb wallet

-pay nearly 140$ and keep this unit and they will send mi another one

Well first off all I opened claim on PayPal as it was suggested by other forum members and I will finish this problem/return right there. I suggest that You do this same. I will also use PayPal return program so I can get back cash for sending back item.

I read more about flickering and ended on lenovo forum where people wrote about flickering in yoga 2 pro and for two years there was no solution from lenovo and solutions added later simply does not work for every unit. So we should not expect anything else from jumper.

I’m finishing my adventure with Chinese netbooks, I’m impressed by build of this one but hardware… well no comment. I do not thing I will buy any other model or producer.

[Author]

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