Reply To: GearBest.com user reviews

[Richard Baker]

I have spent hundreds of pounds at Gearbest recently and had a good experience. However, Gearbest now have £255 of my money and I have nothing.

I ordered a Teclast F5 on October 20th. According to the tracking system it arrived in the UK on October 29th.  Its now December 21st and it is lost.

Gearbest fob me off with their “shipping insurance” joke. It is THEIR responsibility to get their product to me, they hold the risk, not me.

It is their shipping loss insurance, not mine, as its their property until it gets to me. Claiming that shipping insurance is “on their website” cannot be a defense to taking someone’s money for no exchange of product. That simply is not business, its is something else….