Reply To: GearBest.com user reviews

[Jack Tong]

Guys,

I ordered 4 tablets from Gearbest a few weeks ago during their sale. It has been nothing but a horrible experiences.

After weeks of wait, they shipped out a keyboard of Tbook16 order without the TB16 tablet. Then they told me TB16 is coming in 10 days. Both were from the same order. t

Then they told me the Hi12 I ordered is no longer available in single OS, but I get a free upgrade to a dual OS if I agree to. I said yes. then they told me it’s no longer available and cancelled my ordered and refunded me.

After 4 weeks of chasing on the Tbook16, they told me it’s NO LONGER available because of manufacturere’s supply issues. So i requested to have the keyboard sent back. I returned from Shenzhen to their Shenzhen warehouse according to their instructions. It was signed for on May 3rd.

I sent them tracking proof this week telling them I am still waiting for my refund. They sent me back the tracking proof (that I sent them) and told me the packagage is on its way to their facility. I need to wait for 10 more days. What’s the point of this exercise of telling me the package i sent is on way to them but it’s already delivered and signed.?? It is a 2x usd keyboard, but this is too much pain for this small amount.

It’s my opinion that either they can’t cope sale’s heavy volume or they just deliberately want to waste customer’s time while most products can be bought on aliexpress.com

Chris, Please stop advertising for gearbest – Despite it’s my choice to buy from Gearbest, this experience reflects badly on your site too. I went to buy from the link and article you provided. I think the sponsorship can’t justify the trust.

Thank you for your attention.

Jack