Same story here. Sure, it depends on the bank, but I currently have a salmon credit line, and when I wanted more details about the loan terms or the credit card, I emailed support. But this bank, even though it’s not traditional, also has offices where you can go to get advice or sort something out. You can also call, their website and app have the phone numbers. In other words, modern online banking is now almost no different in convenience from the banks people are used to.