Audio distortion when using wired headhones

[Mele]

I have submitted two support tickets to chuwi,  so far no answer.

I have been in contact with chuwi through Facebook.  They answered all very quick until now. I guess they noticed that it is hardware related and now I’m getting silent treatment.

Does anyone have experience with chuwi support and returning or fixing their devices?

[mattidog66]

Hi mele, I am dealing with chuwi as we speak ! I bought my chuwi hi10 plus 2 week’s ago from Amazon & I have to I really like this tablet (but) for the last week, the Android OS is freezing up all the time (have to reboot) ! So I contacted Amazon for tech support & we did trouble shoot ,but no success ! So Amazon will except a full return, but I would rather get a replacement tablet from chuwi. I contacted chuwi & they said they would send me another tablet . they want me to pay for return shipping for my tablet,so I told their would be no way would I pay for return shipping! They emailed today & said they would mail me a return shipping label @ no cost to me ! So we shall see if chuwi comes thru !! If not,I am returning back to Amazon for a full refund ! & would never purchase or recommend their products to anyone !!!

[Mele]

Thanks for the reply.

How did You contact chuwi? And how long did it take?

Through Facebook I did not work.  As long as they though it was software related they were helpful.  Now they are just telling that they don’t know which part is broken.

[mattidog66]

I was able to contact chuwi via Amazon direct. They responded the same day I contacted them & I got a email from chuwi today, stating that my replacement tablet is on the way !

[Mele]

Finally someone answered from Chuwi service. They are willing to repair my unit, but they want me to send unit to Germany and pay freight.

I think i will tell them that i refuse to pay freights (with regular mail it will abt 20-30€).

[Mele]

Mele wrote:

Finally someone answered from Chuwi service. They are willing to repair my unit, but they want me to send unit to Germany and pay freight. I think i will tell them that i refuse to pay freights (with regular mail it will abt 20-30€).

Well they refuse to listen about my refuse, they simply just ignored my refusal. So i had two option, to send it with my own cost or not send and co-exist with broken headphones jack.

[Mele]

Okay here update to my situation.

 

I was forced to sent my unit to Germany with my own cost or otherwise i could not get if fixed.

 

According to DHL (not the courier) it was successfully received on 11th / am.

About one week ago i asked from CHUWI (no reply) and from service center if they could send my a tracking once unit is repaired and sent back to me. I got answer on Sunday that they have not received it yet.

So now i have sent my tracking code to service center and hopefully they will answer me shortly.

[Author]

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