It’s been a while since I’ve had some free time, but now I feel I can spend some time reviewing my experiences with the website http://www.dinodirect.com
About two months ago, I decided I wanted to buy a tablet. After discovering and exploring this website, I decided the Teclast x98 air 3G would be the tablet for me. Unfortunately, in the beginning of march, the tablet was sold out about everywhere I looked. Only the website dinodirect.com seemed to still have it in stock.
I ordered the tablet, paid 190 USD through Mastercard and waited patiently. After a week, one of their reps contacted me saying they didn’t have the air 3G in stock. She proposed buying a Teclast x98 pro for 55$ more, which was also fine for me. Unfortunately, when I approved of this, she confessed not having the Teclast x98 pro in stock as well.
I asked for a refund. A few days later the rep replied to me she would buy me back in DinoPoints, a bloated currency which can only be used on the site. i declined, and confirmed I only wanted a refund in cash on paypal or in my bank account. Suddenly, she told me they had received the Teclast x98 plus 3g and asked me if I agreed to buy that instead and pay 25USD extra. March 12 they finally shipped out the tablet.
After a rather speedy (2-3 weeks) shipping process, I finally received the tablet. On opening, I immediately noticed the SIM slot was missing. They sent me a Teclast x98 plus without 3G! I sent them an e-mail asking for a refund of 40 usd, since I paid 40 dollars more than the price of the Teclast x98 plus indicated on dinodirect and competitors. The rep asked me to send her a video proving I had indeed received a wrong tablet.
Since the beginning of april there has been a radio silence. The rep doesn’t answer me anymore.
Conclusion: Do not buy from dinodirect.com or you risk receiving the wrong product. The rep was mostly helpful, but now when she has to admit dinodirect has made an error, she ignores me completely.
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