TechTablets › Forums › General › Online retailers, seller recommendations and reviews › Banggood keyboard issues, what's the process? advice?
May 24, 2016 at 11:11 am #38459foopParticipant
- Posts: 10
I bought an Hi12 keyboard and I’m not happy with it; the hinged part is not level– higher at the right than the left.. this causes it to click when it closes (and I think not hold it up properly). Also the right pad that is meant to stop the screen touching when closed recesses into the case (so it doesn’t work).
How should I handle this with banggood? what is the likely outcome? I paid via paypal, and they are currently offering up to £15 in return shipping costs refunded, so maybe returning it could make sense.. but I don’t know what shipping service would be required and what that would cost??
Or would they offer a partial refund? It may be something I could fix if I opened it up, but of course I’m not doing that now as it would void anything I presume.
What should be my first move? Bring this up to banggood or just go straight to paypal??
[also posted in hi12 forum]May 24, 2016 at 11:27 am #38464Chris GKeymaster
- Posts: 2651
Hi, since it has no battery in it. You should just be able to use royal mail to return it and get a replacement. Banggood and normally quite good, so I don’t see you having any issues.
Chris | Admin
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Currently testing: ASUS ROG 2May 24, 2016 at 4:31 pm #38484foopParticipant
- Posts: 10
Thanks Chris, that’s good to hear. Will it have to be sent to China, or an EU warehouse? signed for to china would be £17.20, which isn’t much over £15 I guess.. or would banggood pay?
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