Banggood keyboard issues, what's the process? advice?

Banggood keyboard issues, what's the process? advice?

TechTablets Forums General Online retailers, seller recommendations and reviews Banggood keyboard issues, what's the process? advice?

Viewing 3 posts - 1 through 3 (of 3 total)
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  • #38459
    foop
    Participant
    • Posts: 10

    I bought an Hi12 keyboard and I’m not happy with it; the hinged part is not level– higher at the right than the left.. this causes it to click when it closes (and I think not hold it up properly). Also the right pad that is meant to stop the screen touching when closed recesses into the case (so it doesn’t work).

    How should I handle this with banggood? what is the likely outcome? I paid via paypal, and they are currently offering up to £15 in return shipping costs refunded, so maybe returning it could make sense.. but I don’t know what shipping service would be required and what that would cost??

    Or would they offer a partial refund? It may be something I could fix if I opened it up, but of course I’m not doing that now as it would void anything I presume.

    What should be my first move? Bring this up to banggood or just go straight to paypal??

    [also posted in hi12 forum]

    #38464
    Chris G
    Keymaster
    • Posts: 2651

    Hi, since it has no battery in it. You should just be able to use royal mail to return it and get a replacement. Banggood and normally quite good, so I don’t see you having any issues.

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    #38484
    foop
    Participant
    • Posts: 10

    Thanks Chris, that’s good to hear. Will it have to be sent to China, or an EU warehouse? signed for to china would be £17.20, which isn’t much over £15 I guess.. or would banggood pay?

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