Battery not charged

[salagula]

Hello @all, last week I bought a W1S 3G – but from the beginning on the battery capacity is not recognized in Windows, and once I use it in battery mode (without power plug) the remaining working time is 16minutes. I have reinstalled Windows and tested different ideas also in the control panel – no sucess. Powercfg cannot read the battery capacity …

It recognizes that the power plug is attached and shows: “charging” but it went down from 50% to 0%, once I click at the battery icon it tells me: calculating (for hours!) and again I have generated a battery report (see attached) – no change, no capacity shown 🙁

The only way to charge the battery is: shutdown the tablet and plug in the power plug – wait for 4 hours.

Any additional ideas? I have seen that a lot of configuration can be done in Bios, maybe there some settings regarding the battery are wrong?

COMPUTER NAME	DESKTOP-9O8HEGL
SYSTEM PRODUCT NAME	PIPO W1S
BIOS	5.011 12/03/2015
OS BUILD	10586.162.amd64fre.th2_release_sec.160223-1728
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2016-03-20 11:33:38

<h2>Installed batteries</h2>

Information about each currently installed battery

	BATTERY 1
NAME	Intel B
MANUFACTURER	Intel C
SERIAL NUMBER	1122
CHEMISTRY	LION
DESIGN CAPACITY	–
FULL CHARGE CAPACITY	–
CYCLE COUNT	1

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[Ardnahclihkin]

Sorry I do not have a solution for you. I am thinking of buying this tablet. Did you solve your problem?

[salagula]

nope – the tablet is now on the way back to Shenzhen … let’s see if they can fix it… in general the device is nice but the Windows pre-installation is horrible (so I recommend to reinstall the OS)

[Ardnahclihkin]

salagula wrote:

nope – the tablet is now on the way back to Shenzhen … let’s see if they can fix it… in general the device is nice but the Windows pre-installation is horrible (so I recommend to reinstall the OS)

 

Ohh. But I’ve heard people have driver issues after reinstall. Another thread here about that. Did you reinstall windows 64 bit?

[salagula]

only for the touchscreen I had troubles after W7 x64 installation – all other components were working 100% correctly

[Ardnahclihkin]

Thanks a lot! I’ll buy this or Teclast x98 plus 3g.

[Torbjørn Røstelien]

Stay away from teclast.
Just selling my 6 weeks old teclast and going to pipo instead.

[salagula]

Pipo is not better – as mentioned my device was broken very early – and is still (3 months!) is repair. Be aware of ordering at pipo-store.com … they told me to send it back for repair and promised to cover the shipping. The result is: no device, no money – and in every email I have send to them “…don’t worry…” but no real action since weeks.

[Nigel]

Just purchased a W1s & it always shows “16 minutes remaining” in the Windows battery monitor.

It did seem to have issues charging properly but now that seems ok & the battery percentage remaining seems ok… just that it always shows “16 minutes remaining”.

This was the response from Pipo:

Can  you use the tablet well?
If you mind the always show 16 minutes remaining,
You can send the tablet to our factory for repair if you want,
But according to popi policy
If there is problem with the main board, LCD and touch screen,
You need pay the broken one, labor cost and round-trip freight.

Guess I’ll live with it…

[salagula]

I would not send it to Pipo – I doubt that they will repair it free of charge. I would never buy a tablet again from a chinese dealer – the support is horrible. Me and some of my friends had horrible experiences (2 tablets broken, 2 webcams broken, all webcams with open telnet ports and well known passwords), also with Tinydeal and Gearbest… prices are cheap, quality and support is below zero. Pay $100 more and you can buy it from well known vendors (like HP) with global support.

[Nigel]

yes, tend to agree with you. To be fair Gearbest have tried to sort things and at least I have a $30 credit.

 

[Duduccio]

Sorry if I post here, I did not know where?
someone uses 9.4 “P7 PIPO Tablet PC, IPS Android 4.4, RK3288, Cortex A17, 2GB + 16GB, 2.0 + 5.0MP Dual Camera, Wi-Fi / External 3G / GPS
I do not find news on the net Thanks

[Author]

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