Black screen

Black screen

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  • #36449
    Bonnom
    Participant
    • Posts: 92

    I dont think you ever have the option to have brightness control with Windows RDP.

    This doesn’t sound like a problem you can easily solve. It sounds like there was a bad component on the board and that it just got destroyed.
    You probably have to send it back to the manufacturer.

    Good luck with getting it fixed.
    Please let me know how it went.

    #36451
    st1ckyn1ck3l
    Participant
    • Posts: 2

    Yeah, that’s what I’m thinking as well. I’ve checked all cabling, reseated everything, and no change. I don’t think it’s the backlight because there’s nothing on the screen at all & even when shining a bright light at the screen, there’s nothing on the panel. I guess it could be the inverter, but I haven’t seen any source for parts online yet. The seller (SoCube) has only been willing to repair the unit after I pay to ship it back to them, they’ve been unwilling to consider a refund and there are two days left on the dispute through AliExpress, so I’m unsure how that’ll play out. I’m not keen on sending it back at my expense, getting what’s essentially a refurbished tablet back, and having paid considerably more than I otherwise would have. This feels like a very poor QA/QC job.

    #36476
    Bonnom
    Participant
    • Posts: 92

    Offer very good pictures and a comprehensive story in the dispute section.
    This helps greatly when a dispute escalates (to aliexpress itself).

     

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