Bluetooth issues on EZbook 3s

Bluetooth issues on EZbook 3s

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 18, 2018 at 1:09 pm #140757
    Chris G
    Keymaster
    • Posts: 2677

    So you have you tried updating the drivers, Intel’s driver update utility https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

    It’s not normal, I’ve not had issues with my EZbook 3 Pro or Teclast F7’s Bluetooth. Does it happen when using wireless? Maybe the wifi is interfering with the Bluetooth but this use to only happen on the Realtek wireless N chipsets and not the Intel 3165 AC / BT 4.0

    Chris | Admin
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    March 18, 2018 at 2:15 pm #140759
    Nine
    Participant
    • Posts: 6

    Hi Chris, thanks for replying. Yes I did try Intel’s utility and it didn’t find new drivers. As for the interference I also thought that it could be the cause, so I tried it with airplane mode on and only Bluetooth enabled but the result was identical.

    March 18, 2018 at 3:26 pm #140764
    Chris G
    Keymaster
    • Posts: 2677

    Just looking it’s the EZbook 3S does that have Realtek wireless N chipset? That could be the issue. But even I would have thought in flight mode it would have run okay.

    Chris | Admin
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    March 18, 2018 at 3:58 pm #140765
    Nine
    Participant
    • Posts: 6

    This is what device manager shows.

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    March 18, 2018 at 4:18 pm #140767
    Nine
    Participant
    • Posts: 6

    Welp, found the solution. Under device manager, uninstall the bt adapter and check remove drivers too. It will uninstall the device and a couple of seconds later windows recognizes it as a generic bt adapter. Now I just have to disable Windows’ automatic driver updates. I had tried many drivers, but I definitely hadn’t thought of no drivers at all.

    Hope this helps someone with this problem.

    March 19, 2018 at 11:52 pm #140849
    Chris G
    Keymaster
    • Posts: 2677

    Great news, good you found a fix to the issue.

    Chris | Admin
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