February 14, 2020 at 6:15 pm #182714
I buyed my BMAX Y13 from Banggood the past october 17th.
Within a few weeks of use, when I tried to turn on the notebook, the power button was inserted into the chassis and it was impossible to turn the device on or off.
I disassembled it and I could see that the small push button used for power off/on is very weak and the pusher had broken one of the thin plastic walls that can be seen in this video
I went crazy looking for all the electronics stores I knew, trying to find a similar push button. I also looked at almost every Aliexpress store (allow me to exaggerate) but I didn’t find it.
I supose that the warranty cover this, but we can’t send the notebook by mail to China from Spain because isn’t possible send devices with battery. And via DHL is very, very expensive.
Finally I decided to sent one email at several emails address that appear in BMAX web explaining the problem.
After a few days I received an answer to my email informing me that BMAX would send me the complete board to be able to repair it
Waiting for the board to arrive, I had to modify the power options so that the notebook never turned off, that it only went into suspension since to turn it on I had to disassemble it and manually access the button.
For 3 weeks I worked that way, but one day it suddenly went out and I decided to make an emergency repair, a simple brico that I show in this video
After a few days I received the board that BMAX sent and proceeded to replace the old one and the notebook looked like new.
A partner in a telegram group has also had the same problem and BMAX has also sent him the badge.
I think it’s a big design mistake but the help desk has been phenomenal.
In case someone suffers the breakage of the button, a few days ago I found it by chance on Aliexpress.
I leave the link.
Link aliexpressFebruary 14, 2020 at 6:18 pm #182715
Video 1February 14, 2020 at 6:19 pm #182716
Video 2February 14, 2020 at 6:21 pm #182717
Video 3February 17, 2020 at 6:43 pm #182725DavidParticipant
- Posts: 2
Yeez, I bought the BMAX Y13 three weeks ago from spanish amazon and I have exactly the same problem! Power button seems to be broken, it cant be pressed, and laptop is switching to sleep mode when I move or little shake with laptop. Sometimes when I want to turn it on, it immediately turns off as it thinks that the power button is still pressed.
Just contacted Bmax via Amazon, but this seems like a more common issue with y13.February 18, 2020 at 12:09 pm #182729
The button is extremely small. 5 * 3 * 2mm and very weak.
A strong pulsation causes it to break easily.
I think that in an upcoming review of Y13 is one of the things you will have to review.
And also the possibility of being able to alternate between “function keys” and “action keys”
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