Broken Keyboard

Broken Keyboard

TechTablets › Forums › Cube Forums › i7 Core M / i7 Stylus Discussion › Broken Keyboard

Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 17, 2015 at 5:16 pm #9915
    Chakkapan
    Participant
    • Posts: 14

    I just got the i7 stylus and its keyboard today. Most of the keys on second row (Q, W, E, etc.) are dead right out of the box. I contacted the seller and asked them for a replacement. It’s depending on where you live and shipping cost. I live in Thailand and shipping it back to the seller in China or Hong Kong should not cost me much.

    One of the members here @Alex has opened up the keyboard posted a picture here http://imgur.com/a/fk25Y , worth taking a look if you like to fix it yourself.

    August 17, 2015 at 5:25 pm #9918
    Brian Wong
    Participant
    • Posts: 3

    Thanks Chakkapan for your reply.  How long did they take to respond?  I sent them a message a day and a half ago and still no response.  🙁

    Cube i7 Stylus (Core M5Y10 | 64GB SSD| 4GB RAM) | Keyboard Add-on | WACOM Stylus

    August 17, 2015 at 5:45 pm #9920
    Chakkapan
    Participant
    • Posts: 14

    I haven’t heard anything from them yet. Usually, they will reply back within 24 hrs. Let’s see. I’ll let you know if  they get back to me.

    If nothing happened for two days, I’d suggest you to open the dispute.

    August 17, 2015 at 6:19 pm #9923
    Alex
    Participant
    • Posts: 17

    But i havent looked at the keys if there are changeable 🙁 Would like to change the whole keyboard layout to a german one, would be interesting if the connection cable can be connected to another keyboard too. To open the Keyboard: There are 4 rubber points with some glue foil undearneath. i took a tiny screwdriver to move them away and then there are 4 tiny cross screws to unscrew. then i took the tiny flat screwdriver again to open it up sideways.

    August 17, 2015 at 7:48 pm #9925
    Brian Wong
    Participant
    • Posts: 3

    Would opening it up forfeit my chances of getting a replacement?  Would you say it’s worth opening it up to see if a connector is loose or just waiting for them to respond/getting a replacement?

    Cube i7 Stylus (Core M5Y10 | 64GB SSD| 4GB RAM) | Keyboard Add-on | WACOM Stylus

    August 18, 2015 at 11:56 am #9992
    Chakkapan
    Participant
    • Posts: 14

    I just got the message from the seller minutes ago

    U can send it back at first. Pls check the following tips before sending it back.

    1. Pls return the parcel to us asap and provide a valid tracking number

    2. Pls use the Post service, such as Airmail to us, otherwise the parcel will be stopped by customs

    3. Order number, name and returned reason must be written down and put in parcel( And tablet should have a good protection)

    Here is our address:

    Consignee:zhou yuyuan

    Street Address: Rm 8G, The window of Contemporary Building, Huaqiang north Rd, Futian District, Shenzhen

    City:shenzhen

    Province:Guangdong

    Country/Region: CN

    Zip:518031

    Local Number:86-0755-82532300

    Mobile: 15813825817

    So we can replace one for you

    Regards,

    Jerry-Cube Store

     

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.

Lost Password

Skip to toolbar