Ok, I am going to put out my idea and if anyone has any thoughts on it I would appreciate it.
I will make sure that the OS is Windows and then connect the usb keyboard etc and try to flash the Android Firmware, it may work or it may not.
I don’t think we have a lot to lose as it is at the moment android is not working and windows is crippled.
My friend brought this with her debit card and has not had a lot of success requesting a refund.
So this is a last ditch attempt.
Regards Granny1