Chuwi Hibook Pro – Touch Does not work properly.

[Andi]

Hi,

my Chuwi hibook just delivered today and now i have an big issue.

The touchscreen works perfect under Android. I testet it with a few apps for android and i have no issues.

BUT when i switch to Windows 10 the Touch does not respond correctly.

In the Attachment is a picture of the problem.

I reinstalled the drivers of the “KDF HID Minidriver for Touch I2C Device”

But the same issue…

I hope someone can help me.

Many thanks!!

 

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[Tamas Szabo]

If that helps, I had the same issue. Other than that I can’t help because I ordered a Hi10 Pro but that moron sent me a HiBook Pro and I’ve already reboxed it and issued a return/replace.

Though I don’t know about Android.

[janember]

Got the same issue…

Did you make any progress?

[Paul]

I just got today and have same problem. Order from gearbest… should i return to china? 🙁

[Andi]

My comes from gearbest too. NO CHANCE FOR REPLACE! The support from gearbest is so terrible.

At this time i have no solution.

[Andi]

Just read this file. I never buy again from Gearbest.

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[janember]

Mine is also from gearbest. Sadly i ordered the keyboard there already 🙁

@andiisl please tell us how it turns out.

[Paul]

…

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[Andi]

I found the mistake and now i have a solution!!

Step 1:

Download this: https://www.dropbox.com/s/hux34kp3t76q0ci/HiBook%20Pro%20Bios%20I1D6_C109K.234.zip?dl=0 NO PASSWORD REQUIRED!!

Step 2:

Format your USB Stick (2.0,3.0) (minimum 512 Mb) to FAT32 and name it WINPE <– (I don’t know if that is that required)

Step 3:

Unzip the *.zip into the root directory from you Fresh USB Stick.

Step 4:

Shut down your CHUWI HiBook Pro. Turn it on and press the F7 key until the Boot Menu comes. With the UP and Down key you can choose the USB stick (the one with UEFI in the name) and Press ENTER.

Step 5:

After that it Flashs your BIOS automatically.

IF NOT

Step 6:

Do you have an courser that blinks extremly fast?

Press ESC. Then type: fs5: and press ENTER. And then type: fpt64.efi -f bios.bin

after a few minutes it ends and you see the command prompt. Type: reset After that you are done and your CHUWI HiBook Pro should boot up and works just fine!

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[pathfinder]

Thanks, the BIOS update solved this issue at my Hibook too. Now the tablet rocks ?

[Tedy]

Any one have problem with Tap and Hold touchscreen on windows to activate right click if use mouse?

i found this problem with my tablet, but no problem with android, only on windows.

[Tedy]

Yes, My Chuwi HiBook Pro now is Rock, touchscreen problem has resolved by updating bios. Thank for all here.

[Paul]

They reply my question today… and it seems they start to think it can be an issue.  But i don’t expect to much from gearbest after i read Andi’s case.

 

Dear Paul,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We want to work together to solve the problem to your satisfaction.

You can view our warranty here: http://www.gearbest.com/about/warranty-and-return.html

For this problem, we need to confirm colleagues technical in department to check your problem and find the solution to this case.

We ask you to wait 1-2 business days, we will give you a solution.

Once we got the answer from them, we will solve the problem to your satisfaction.

Thank you for your cooperation.

We will do our best to help you.

Best regards

Belinda

Gearbest Customer Service

http://www.gearbest.com/

[Paul]

This is answer from gearbest.got it yesterday after a day passed my DOA request.

 

Dear Paul,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We want to work together to solve the problem to your satisfaction.

You can view our warranty here: http://www.gearbest.com/about/warranty-and-return.html

For this problem, we need to confirm colleagues technical in department to check your problem and find the solution to this case.

We ask you to wait 1-2 business days, we will give you a solution.

Once we got the answer from them, we will solve the problem to your satisfaction.

Thank you for your cooperation.

We will do our best to help you.

Best regards

Belinda

Gearbest Customer Service

http://www.gearbest.com/

[Author]

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