Defective EZbook 3 pro from Gearbest. Beware

[Brian]

I ordered an EZbook 3 Pro from Gearbest over the holiday as a gift and upon opening I discovered the screen is not properly attached to the hinge. When I open the device it splits open at the hinge where the screen should be laminated to the metal back.

I contacted Gearbest for an exchange and the told me it is not DOA and they will not replace and that they contacted the manufacturer and it is not reparable. They accused me of misuse of the item and they offered me no solution! Ridiculous horrible customer service.

I am now out the full price of the laptop for a broken defective item. Im not sure what to do. I have never experienced anything like this. Do not order from them.

see photos here

https://photos.app.goo.gl/ICeaf76QvVWarVFy2

[benares]

skip this

[benares]

If Gearbest refuse a refund or exchange I would open a dispute through Paypal or your Bank. The notebook you received is faulty. Keep a record of all your correspondence including any images. You have 180 days.

http://bit.ly/2gyeckr

Gearbest 45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this

.

 

[G]

That is very disappointing. Did you use Paypal? I hope so, as I understand they are often able to step in an resolve this sort of poor performance.

[juan]

Plenty Ezbook pro 3 its coming defective now a days…

[Liam]

The hinge isn’t great on my EZBook 3 Pro too. The screen makes contact with the base when opening and closing which makes a horrible creaking sound. I suppose I will just have to learn to live with it. It seems pretty poor QA from Jumper to let laptops leave the factory like this.

[G]

The hinge on my Onda Xiaoma 21 is awful as well, creaks badly! Starting to think that I should have stuck to Chinese phones and tablets only. These new faces in town don’t seem to be very good at the mechanical aspects!!

[Brian]

Update: Gearbest has agreed to exchange this product for another one. I mailed in the laptop and will keep everyone posted on the progress of the exchange.

[Liam]

Great news Brian.

Just thought I should mention, I opened up my EZBook 3 Pro for the first time and I was surprised at how loose some of the screws were (Might explain the creaking sounds). I recommend tightening up the screws when you receive your replacement.

[benares]

Good to hear, you got a result!

[Author]

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