Defective EZbook 3 pro from Gearbest. Beware

[benares]

skip this

[benares]

If Gearbest refuse a refund or exchange I would open a dispute through Paypal or your Bank. The notebook you received is faulty. Keep a record of all your correspondence including any images. You have 180 days.

http://bit.ly/2gyeckr

Gearbest 45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this

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[G]

That is very disappointing. Did you use Paypal? I hope so, as I understand they are often able to step in an resolve this sort of poor performance.

[juan]

Plenty Ezbook pro 3 its coming defective now a days…

[Liam]

The hinge isn’t great on my EZBook 3 Pro too. The screen makes contact with the base when opening and closing which makes a horrible creaking sound. I suppose I will just have to learn to live with it. It seems pretty poor QA from Jumper to let laptops leave the factory like this.

[G]

The hinge on my Onda Xiaoma 21 is awful as well, creaks badly! Starting to think that I should have stuck to Chinese phones and tablets only. These new faces in town don’t seem to be very good at the mechanical aspects!!

[Brian]

Update: Gearbest has agreed to exchange this product for another one. I mailed in the laptop and will keep everyone posted on the progress of the exchange.

[Liam]

Great news Brian.

Just thought I should mention, I opened up my EZBook 3 Pro for the first time and I was surprised at how loose some of the screws were (Might explain the creaking sounds). I recommend tightening up the screws when you receive your replacement.

[benares]

Good to hear, you got a result!

[Author]

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