Defective X98 Plus

[Sam]

It seems that the package has been exposed to some kind of moisture, when I opened the package, the user’s manual was kind of wet, I paid attention to the screen when lights are off and there is like a fog in the middle of the screen but not on the corners..

PS : It is getting worst…

 

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[Anonymous]

Had a similar trouble with a Teclast x98 Air 3G I had received back in November and returned it for a refund…they actually made me wait until BangGood received it in China before refunding me (Paypal ruled in their favor on this)

Too bad bro…two in a row? Bad luck

 

[Sam]

Anonymous wrote:

Had a similar trouble with a Teclast x98 Air 3G I had received back in November and returned it for a refund…they actually made me wait until BangGood received it in China before refunding me (Paypal ruled in their favor on this) Too bad bro…two in a row? Bad luck

Yes dude, I must be cursed or something… Right now since it seems that the problem is moisture, I let it dry somewhere waiting for the screen to get back to normal.

[Parsley]

Does anybody had to deal with a ‘dead line of pixels’ before? Is it a bad display issue or a bad connection problem ? Local repair (Netherlands) refuses to even give it a look, saying they are not interested in such chineses tablets at all. Seller says: it might be the graphic card loose during the delivery so that the ribbon cable inside the tablet was not connected well which need to make a marriage or the screen is not fine. Returning it to AE will put me on (additional) costs anyway without having a tablet at all. What is wisdom in this case ? See attachments for this malfunction.

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[Anonymous]

Parsley wrote:

Does anybody had to deal with a ‘dead line of pixels’ before? Is it a bad display issue or a bad connection problem ? Local repair (Netherlands) refuses to even give it a look, saying they are not interested in such chineses tablets at all. Seller says: it might be the graphic card loose during the delivery so that the ribbon cable inside the tablet was not connected well which need to make a marriage or the screen is not fine. Returning it to AE will put me on (additional) costs anyway without having a tablet at all. What is wisdom in this case ? See attachments for this malfunction.

 

That’s my previous Teclast x98 Air 3G had back in November. Just return it, it is brand new so you should get a replacement (if you choose so) or a full refund.

If you purchased via Paypal, then there is such a thing called “Paypal Refunded Returns“, i.e. the business deal between Paypal and a courier that refunds you the return cost of up to 4 purchases a year.

…you will pay for the postal cost, and with a photo of the prepared box (with stamps etc) where the return address will also be visible + a scan-copy of the receipt, you should get your money back within 7 days.

It’s time consuming, but I say don’t even consider local repair.

 

[Anthony S. C.]

Parsley wrote:

Does anybody had to deal with a ‘dead line of pixels’ before? Is it a bad display issue or a bad connection problem ? Local repair (Netherlands) refuses to even give it a look, saying they are not interested in such chineses tablets at all. Seller says: it might be the graphic card loose during the delivery so that the ribbon cable inside the tablet was not connected well which need to make a marriage or the screen is not fine. Returning it to AE will put me on (additional) costs anyway without having a tablet at all. What is wisdom in this case ? See attachments for this malfunction.

Hi man, I have the same problem, since tablet arrived it had 1 line, then 2 (in sometimes it got 3). But couple of days ago the second line disappeared(it tried to appear again but weaker and not so stable-like transforming to normal pixel- so with some pression it disappeared). Now I have only one line that is, actually, it’s EXACTLY in the opposite side of yours. I’ve asked and it’s LCD issue, so I would have to change it(like 65€: lcd 50+ service 15€). I talked to Gearbest and I was thinking of sending back to China, but was about 50€(with tracking number). So, 15€ extra and more than a month without money back neither tablet.d.. At first they offered me 45usd, finally I got 55usd. Certainly I do not know if I change it right now, or wait to get lower prices. Btw now with one line it’s a much affordable than two fu***** lines.

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[Parsley]

Thanks both of you for your replies. I had a second broken line as well on the first day,located more in center of the screen. That one was gone on the second day and  did not show up again. Unfortunately I didn’t use PayPal but thanks for the tip: I will use it next time. Indeed with only one faulty line it’s useable, but at the moment seller only offered a $25 contribution for reparation/diagnosis which imo is not an acceptable compensation. If I have to replace the display (myself) I cannot even buy it for $25. So the 55 you mentioned makes it more bearable taken into account the return shipping costs that would be lost otherwise . I’ll wait for the sellers reaction / OKQI

[Anonymous]

Aliexpress huh?

When Paypal offers you 6 months coverage, it is inconceivable to me that one would choose to shop in Aliexpress.

Have been through the dispute process quite a few times there, I don’t trust it.

[Emil]

Don’t be fooled by paypal’s coverage, it is worth nothing, seller wins each time.
I will speculate that paypal chooses the customer which is there best customer, which I’m not as a average buyer compared to Chinese seller that are selling thousands of items each day and get paid through paypal. Therefore paypal has much more to lose if the seller that sells thousands of items each day stop using paypal than if I do.
I have had several cases that I never came to a sufficient agreement with seller and escalate it to paypal and they concludes that I have to send the item back to seller and cover the return shipment by my own. The cheapest shipment I can get with tracking is $40 so returning a item will be huge loss for me.

Anyway, to the tablet. I also received a X98 plus with horizontal stripes as others did, still fighting with BG for a sufficient solution.
BG suggested to send new screen that I have to change or have a repair shop to do so, but they don’t want to pay for the repair, not a bit.
Or they wanted it in return for repairing but would not pay for the return shipment, which will cost me $40.
There is no problem for me to change the screen, but I don’t want to spend time to do so if I don’t get anything compensation for it, the Chinese can’t just send crap without taking any cost or responsibility afterwards.

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[Anonymous]

Not

Emil wrote:

Don’t be fooled by paypal’s coverage, it is worth nothing, seller wins each time. I will speculate that paypal chooses the customer which is there best customer, which I’m not as a average buyer compared to Chinese seller that are selling thousands of items each day and get paid through paypal. Therefore paypal has much more to lose if the seller that sells thousands of items each day stop using paypal than if I do. I have had several cases that I never came to a sufficient agreement with seller and escalate it to paypal and they concludes that I have to send the item back to seller and cover the return shipment by my own. The cheapest shipment I can get with tracking is $40 so returning a item will be huge loss for me. Anyway, to the tablet. I also received a X98 plus with horizontal stripes as others did, still fighting with BG for a sufficient solution. BG suggested to send new screen that I have to change or have a repair shop to do so, but they don’t want to pay for the repair, not a bit. Or they wanted it in return for repairing but would not pay for the return shipment, which will cost me $40. There is no problem for me to change the screen, but I don’t want to spend time to do so if I don’t get anything compensation for it, the Chinese can’t just send crap without taking any cost or responsibility afterwards.

Not really. Haven’t had a seller win a case against me ever since I started using it.

When Paypal deems you should return the product back for inspection it is not ruling against you – as this is not about the money but about the process – it is a compromise.
I had to return the package to China, but as soon as they received it and it showed up on tracking, Paypal circumvented the Seller and refunded my money.

Also Paypal REIMBURSES RETURN SHIPPING TO BUYERS, as long as you submit an application for this. You must have missed this above.
https://www.paypal.com/gr/webapps/mpp/refunded-returns

[Parsley]

Hi there,

I got my dispute settled with AE/Seller. A partial refund at 68 usd which as Anthony S.C. suggested I can use  either now for  a replacement display or at the moment the screen will become worse and/or at the time the display gets cheaper to cover repair costs as well.  I’m satisfied and will now start using  the A5C8 and remove the plastic label and packaging as I could have done some weeks ago.

[Emil]

You might be right, but when PayPal claims that I have to pay $40 for returning shipment it feels like they rules against me. The return shipment refund program is quite new, and it doesn’t mean you will have return shipment refunded, so I would say it is a quite large risk to return something when you might have to pay for it yourself.

After some days when my X98 plus have been lying around without the back cover on and not be used, all the stripes on my screen is gone, no sign of them either.

[Anonymous]

Parsley wrote:

Hi there, I got my dispute settled with AE/Seller. A partial refund at 68 usd which as Anthony S.C. suggested I can use either now for a replacement display or at the moment the screen will become worse and/or at the time the display gets cheaper to cover repair costs as well. I’m satisfied and will now start using the A5C8 and remove the plastic label and packaging as I could have done some weeks ago.

So instead of returning that tablet for a refund or a replacement, you got 68$ to try and find a replacement screen and repair it yourself or have it repaired?

That does not sound at all beneficial to me, but it is your tablet and money so…

Emil wrote:

You might be right, but when PayPal claims that I have to pay $40 for returning shipment it feels like they rules against me. The return shipment refund program is quite new, and it doesn’t mean you will have return shipment refunded, so I would say it is a quite large risk to return something when you might have to pay for it yourself. After some days when my X98 plus have been lying around without the back cover on and not be used, all the stripes on my screen is gone, no sign of them either.

What on earth are you talking about?

This program has been running since late 2014 or early 2015, over a year now…and it does exactly what it says: it Refunds your return-shipping cost, if you provide payment proof.
It refunded me the cost I had paid to ship my faulty Teclast x98 Air 3G tablet back to Banggood.

Why are you getting so hung up on this, just to justify a previously mistaken opinion?

[Chris K]

Hi!

yesterday i got my new X98 Plus (Dual) from Geekbuying and I’m facing the exact same issues.

When booting up the first time, I had 1 line of “dead” pixels. Bad enough, but I thought i can live with it (and maybe get a partial refund from geekb).

After the first reboot, the dead line dissapeard – for a couple of seconds. From then a lot of dead  (or colored) lines appeared and thats how it is now.

Sometimes one of the lines is flickering, so i wonder if this is really a permanent issue. I could also think of a problem with condensate due to shipping.

But for me there is the question does it make sense to return it immediately to geekbuy or should i wait if the issues solves itself – or does it make sense to open the device and check the connections. (But if this issue is caused by bad soldering it would be a waste of time – and lost of guarantee)

How did you proceed with your devices and do you have experience with the refund policy of geekbuying (paid via paypal)

KR Christof

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