January 3, 2017 at 2:03 pm #59744
I’ve got a Cube I7 Book a few weeks ago and since the beginning the Display gets dark for 1-2 seconds from time to time. Sometimes there ist no problem at all for hours but then it starts blinking so that working ist not possible anymore.
I don’t think, it is a hardware issue. Running UEFI, Windows secure mode or Linux there is no problem.
I reinstalled a clean windows, deinstalled and reinstalled intel drivers, threw away Kaspersky but nothing helped until now.
I hope somebody can help. 🙁
Thanks in advance!
(sorry for my poor English!)January 3, 2017 at 2:40 pm #59745
- Posts: 94
1st off, your English is excellent, so, no worries there. I would try one of the intel graphics drivers from http://ark.intel.com/products/88198/Intel-Core-m3-6Y30-Processor-4M-Cache-up-to-2_20-GHz#@downloads Good Luck!January 3, 2017 at 7:46 pm #59755
- Posts: 2
I remember I had the same exact issues.
No my tablet doesn´t show it, but I don’t remember what I did.
I guess it was a complete reinstallation of Windows 10 Professional (my tablet just had the Home one) and I also made an installation of drivers using the ones here at this web.January 4, 2017 at 7:46 am #59773
Thanks for your replies!
Installing the latest drivers of the link above unfortunately did not help.
I will try to install Win Pro this evening.January 4, 2017 at 10:20 am #59789
Did you try to run the Intel update utility?January 5, 2017 at 8:57 am #59867
Yes, also tried that…January 6, 2017 at 5:48 am #59982
So, a fresh clean installation of Win 10 pro also did not sole the problem.
I fear, I will have to learn living with that issue.
Since the problem does not appear in secure mode, I will now try to deactivate hardware components piece by piece. Maybe there are driver conflicts…January 6, 2017 at 10:01 am #59994
- Posts: 2
Sorry to hear that.
Don’t know if my symptomns were the same than yours, for me it was like “screen blackouts”, random, non dependant of any action on my part on the tablet.
All I can say is, again, it dissapeared after formatting, making a new legit Windows 10 Pro installation and applying all the drivers located at this webpage, named “Cube i7 Book i16 Drivers Win10 64bit”January 9, 2017 at 2:55 pm #60166
I compared the Devicemanager of the secure mode with the one of the regular running windows 10 and found out that the problem with the display is caused by the Intel Dual Band Wireless-AC 3165, which is needed for the wifi-connections (It is not loaded in secure mode so there was no problem there).
After deactivating the AC 3165 the display works perfect. For now I use a TP-Link USB-Wifi-stick. Too bad it only works with connected keyboard dock or with the wormlike USB3 adapter.
Maybe I am able to find another driver for the wifi-device.January 9, 2017 at 4:26 pm #60172
Intel website has an update from December, take a look, I can’t link it because they won’t let me go to their English website.January 10, 2017 at 12:23 pm #60200
Tried using the newest driver from the Intel-Site (thanks for the hint!) but that also did not help.
Strange!January 10, 2017 at 1:27 pm #60202
How about a generic driver? I hope your card is not defective.January 11, 2017 at 3:13 pm #60267
No. The problem stays even with generic drivers. Maybe it is a problem with the hardware. But Wifi works fine.
Thanks for your help anyway! 🙂January 11, 2017 at 4:28 pm #60273
I’m sorry you couldn’t find a solution. Is there time to return the device?January 12, 2017 at 8:19 am #60294
Maybe time will bring a solution.
I could send it back but the issue is not so big that I cannot work with the tablet. And returning from Europe to China is a bit tricky…
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