Display / Touchpa Bmax y13

Display / Touchpa Bmax y13

TechTablets Forums General General Discussion Display / Touchpa Bmax y13

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #182269
    por
    Participant
    • Posts: 4

    Hey guys,

     

    i have problems with mit Bmax y13:

     

    1.

    Very often the cursor moves to the top right corner and it seems like there is a “touch”-signal. In these moments i can not longer control the cursor with the touchpad. I have to reboot the laptop. After rebooting the mouspad/display/cursor works fine again, but after some time  same it happen again.

    I dont think its a software or driver driven problem.

     

    2.

    At the beginning the laptop worked completely silent. Since today there is a little noise. Not very loud. But not as quiet as the other days.

    Do you hear a little noise coming out auf the y13? I think it comes from the left side, near the power adapter.

    Do you have same problems?

    #182270
    Yddi
    Participant
    • Posts: 2

    Hello,

    I’m also having some weird touchpad and touchscreen issues, but with the BMAX Y11 model. I’m still narrowing the issue down, BMAX support was anything but helpful.

     

    Could you check in device manager under Human Interface Devices what driver versions you have for the GoodixTouchDriver Device, I2C HID Device and Intel HID Event Filter?  Then under Sensors for the devices present there?

     

    #182271
    por
    Participant
    • Posts: 4

    Intel HID Event Filter:

    Date: 14.11.2018

    Version: 2.2.1.375

     

    I2C HID

    Date: 21.06.2006

    Version: 10.0.18362.1

     

    Sensor:

    Kionix 3-axis accelerometer

    Kionix 3-axis accelerometer in Keyboard

    for both:

    Kionix

    Date: 14.08.2018

    Version: 1.1.1.4

     

    There is no “GoodixTouchDriver Device” listed unter Human Interface Device.

     

     

     

    #182304
    Skywalker
    Participant
    • Posts: 1

    <h4>Hello,</h4>
    <h4></h4>
    <h4>I would like to say that i have the same problem with my BMAX Y13.</h4>
    <h4>The touchpad is not working correctly. It goes jumping around the screen when i use it. I think that is a hardware problem, but i am not sure. I have checked all the drivers and have updated Windows 10 but the problem still remains.</h4>
    <h4>Anybody found the solution for this?</h4>

    #182512
    Jonas
    Participant
    • Posts: 1

    Having an issue with bmax y13 flickering got it the first day it got delivered to me. Any suggestions? the bmax contact email doesnt respond on what to do with display cable.

    #182924
    eldy123
    Participant
    • Posts: 2

    Had same touchscreen “touch signal” problem with the Y13 which I did not have on my Y11.

    So I checked and compared the BIOS settings, saw FingerPrint sensor was Disabled on the Y11, but was Enabled on the Y13. So I changed FingerPrint sensor on the Y13 to Disabled and that seems to have fixed this issue

    #182932
    Jowie
    Participant
    • Posts: 1

    Hello everyone, I have same problem with my Y13, i try the BIOS solution but it doesn´t work, I try remove drivers and re-install, does someone any new solution? thanks

    #182933
    eldy123
    Participant
    • Posts: 2

    also for Y13 try upgrading in Device Manager the following Sensors, from 1.1.1.4  to 1.1.1.5 which can be obtained from the Y11 driver package

    Kionix 3-axis accelerometer

    Kionix 3-axis accelerometer in Keyboard

    also upgrade following to version 2.2.1.377

    Intel HID Event Filter:

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