ezbook 3 pro v4 no display

[TAN]

hi guys

got my ezbook for a week, its works fine when all of a sudden the display just black out when i was doing my excel spreadsheet. force restart and let it idle for 15 minutes. login to my wireless router and saw ezbook was connected to my router but there just no display on the lcd screen. was suspecting the lcd panel, the connecting cables from the mainboard to the lcd screen or the connecting cable. Any users encounter this problem?

[George G]

Just a suggestion, go here and make sure it’s not a software problem first:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

[sportnok]

Plug in an hdmi monitor, see what happens.

[JL]

did you fix this problem? just had the same happen to me

[Brad]

TAN wrote:

hi guys got my ezbook for a week, its works fine when all of a sudden the display just black out when i was doing my excel spreadsheet. force restart and let it idle for 15 minutes. login to my wireless router and saw ezbook was connected to my router but there just no display on the lcd screen. was suspecting the lcd panel, the connecting cables from the mainboard to the lcd screen or the connecting cable. Any users encounter this problem?

To narrow the problem I would boot a version of Linux from a USB drive.  If it works then you know it’s not the hardware but most likely some Windows related configuration or drivers being used.  Try using Etcher to burn the Antergos 17.10 (or Manjaro Xfce 17.06) ISO to a USB drive, then change BIOS settings to boot from that.

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