Gearbest guarantee is BS! What to do?

[felince]

This is the last couple of messages that we exchanged. As I expected they will not return the laptop back to me.

What can I do to at least recover it?

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[Mr X]

Did you pay with Paypal because as far as I recall you get up to 9 months to do a chargeback.

[felince]

I didn’t and I regret not having done so. I sent my laptop and they said they couldn’t repair it. Naturally, I demanded my laptop back and they said that they couldn’t send it back because they can’t tell which one was mine among the many returned items. Yes, they effing lost my laptop. After a very long argument with two of their agents, they agreed to send me a new one for 100 USD. So I ended paying 100 USD for the replacement, plus 50 USD for the shipping cost of the faulty one.

Don’t ever return your items to these people if the 45 days of reimbursement have passed, even if they press you to send them to have them repaired. I don’t know what they were intending by saying that they would try to repair it to later said “sorry, we can’t and we also lost it”. Seriously WTF.

[Author]

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