Ghost / False Touches?

[waspinator]

sounds like a hardware problem. I’ve had similar issues with other touch screen devices and needed to replace the touch panel.

[benjat]

I haven’t had a similar issue to that you described. Mine has a little ‘deadzone’ on the bottom right though, so maybe the hardware issues are possible.

[Nidlax]

I’ve noticed the issue is most severe at the bottom edge of the screen. If I do a series of taps on the desktop, I can see that the screen will detect some taps as an attempt to select. If I try the same test at the top edge, taps will always be detected as taps.

Should I ask the seller for a replacement?

[waspinator]

Do you think you could shoot a video showcasing the issue clearly?

[Nidlax]

waspinator wrote:

Do you think you could shoot a video showcasing the issue clearly?

Yep, here’s a video depicting the issue: https://youtu.be/xrr9rHZUqwM

Let me know if anything can be clarified. I’m sending this to Shengzhen Ele Technology as well.

[Likoum]

I don’t know if it could be the reason but you have left the “marketing” plastic sheet on your screen (we can see the ads in the lower right corner when you flip the ablet). you can remove that, there is another screen protector below. Maybe it will fix your issue (even if I doubt it, but I have seen weirder things with computers …)

[Nidlax]

Likoum wrote:

I don’t know if it could be the reason but you have left the “marketing” plastic sheet on your screen (we can see the ads in the lower right corner when you flip the ablet). you can remove that, there is another screen protector below. Maybe it will fix your issue (even if I doubt it, but I have seen weirder things with computers …)

I removed the “marketing” plastic sheet and it’s still doing the exact same thing. This tablet is great, but I think this issue is a deal breaker for me. Hopefully I can get a replacement.

[Likoum]

It would be a deal breacker for anybody I think … at least it would be for me too …

[Piotr]

Any news from Ele in this matter? What they say ?

 

[Nidlax]

Piotr wrote:

Any news from Ele in this matter? What they say ?

They asked for a second video, waiting to hear from them after they view it.

[Piotr]

Thanks

I have same issue to, already did “Winodows reset” acording to Ele request but ofc it doesn’t solve anything. At moment they are asking me about visit in “local repair centre”… We will see how it will go.

Edit:

I’m playing now with Paint, and it look that I’m able to tap screen more than 100 times without any issues in it… This is strage, it should draw a line i think if swipe movement is detected… can you try on your device?

 

 

 

 

[Nidlax]

Piotr wrote:

Thanks I have same issue to, already did “Winodows reset” acording to Ele request but ofc it doesn’t solve anything. At moment they are asking me about visit in “local repair centre”… We will see how it will go. Edit: I’m playing now with Paint, and it look that I’m able to tap screen more than 100 times without any issues in it… This is strage, it should draw a line i think if swipe movement is detected… can you try on your device?

The issue is very apparent in Paint on my device. Same result as OneNote.

[Piotr]

Does it work more or less as for me ?

One note:

Paint:

I noticed paint to be less vulnerable for false movements.

 

 

 

[Nidlax]

It would be helpful if Chris or other owners could let us know if they experience this issue as well.

[Likoum]

I was thinking that I was not having the issue but I have checked again to be sure, and indeed sometime when the click is very close to the screen lower border it does a swipe instead of a clcik … no big deal for me as it does not do it that often and only when like 2mm form the edge of the screen. I had not seen the issue before in daily usage of the tablet.

[Author]

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