Hardware failure — advice on returning to China

[Chris Clayton]

After spending two weeks working on my Cube my local technician (Coast Computers) informs me that the SSD has failed — a scan reveals a large number of faults on the drive, and  he  advises me to return it for replacement. I will be contacting Bangood from whom it was purchased about six months ago, but would also welcome any relevant information and advice here —- this is the first time I have been in this situation.

I understand I will have to return it to China and pay the shipping costs from the UK. How long is it likely to take?

[Chris Clayton]

Just an update / correction —- if my Cube is returned it will be to BangGood USA not to China —- marginally better? I am awaiting a reply from BangGood, and from a local business who may be able to replace the SSD, possibly providing another option.

[Chris Clayton]

Bangood have replied asking if I wish to get it repaired locally and they would refund the cost. Although someone has suggested to me that this is unusual for them, I would probably opt for it but I have not yet found anyone willing to do the job. It seems that having to do some soldering is one reason — is that a dying art? Another is that they fear being lumbered with the warranty obligations (6 months left) — I had not thought of that.

Does anyone have any experience of, or comments on this situation?

[FUCKTECHTABLET]

I just receive my Mix Plus flash sale at 18th Mar, and I discover a backlight bleed on it. I ask my local reseller to request a replacement. He initially refuse and later reluctant to do it. Finally Cube China reply via email that he can return back my device for a replacement. He is going to send it tomorrow. It is not clear they will replace it as a flash sale error or under warranty service, in the later situation, it will take longer. Shipping fee from Hanoi to China, may be 2$ to 3$ for within 10 business days so the reseller is willing to cover it for me, it is not a warranty return though according to his opinion. I gave him a small gift. He is not sure if the replacement one would be better, it is up to Cube China. I hope they do good on customer service. That is all I know in my case

BTW the local reseller is not explicit about from which site he ordered my Mix Plus, so there may be delayed because of the intermediary channel policy and processing. Any one know about it.  And the email is from Cube or the online distributor?

Also I’ve just applied a tempered glass for 6.6$. So I will lost it for a replacement

FUCK FUCKTECHTABLET

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