Hi12 D.O.A.? No signs of life.

[Pim Nelissen]

Hey everyone,

My Hi12 finally arrived after 3 months of waiting (problems with customs) and when it finally arrived I tried to boot up the device; nothing happened. I figured that maybe there was no charge in the battery, so I tried to charge it for appr. 15 minutes, but still no signs of life (not even a charging LED). I have tried the 3x short press and long press, still nothing.

Then I saw a post on Chuwi’s official forum, where a moderator said the following:

“1. The battery can not be diluted below 30%, or tablet dies.
2. The tablet should not be used during charging, or dies.
3. The tablet can die without reason.”

Strange. I have not seen any of these warnings on Banggood’s product description.

I’m out of ideas, what should I do? And btw does opening the tablet affect warranty? And could this battery be a Li-Po battery, and could the battery be overdischarged because of these 3 months?

Thanks in advance for any help or suggestions.

[Anonymous]

Try charging for more time and/or with different charger.

[Pim Nelissen]

I will try that, thanks.

[Pim Nelissen]

An update,

I managed to find a torx screwdriver and I opened the back. I found nothing loose or burnt, so i grabbed my multimeter to check the voltage on the battery; it was 0V. Does this mean a dead battery, or maybe it’s the PCB above the battery?

[Mickey Y]

Pim Nelissen wrote:

voltage on the battery; it was 0V

This looks like a dead battery.

Li-ion battery can get damaged if it was over discharged or staying at zero charge volume for a period of time. It could be that the seller forget to completely switch off the machine after testing it before the dispatch, letting it on standby or sleeping mode which will still slowly drain the battery. Plus you mention it got caught by custom for months, the battery could have been damaged with zero charge for months.

You should claim a DOA from your seller.

[Pim Nelissen]

I’ve sent them an email. Thank you Mickey Y for the advice.

[Author]

Posts