i9 stuck in bootloop during Win10 reset – Help

i9 stuck in bootloop during Win10 reset – Help

TechTablets Forums Cube Forums Cube i9 Forum i9 stuck in bootloop during Win10 reset – Help

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This topic contains 14 replies, has 7 voices, and was last updated by  J.el 2 years, 7 months ago.

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  • #41084

    J.el
    Participant
    • Posts: 13

    Hi

    I got my i9 today and found that the seller (socube) had already loaded a profile. So, being cautious I decided to do a reset.

    After about 2 hours it went to a screen about Trusted Platform Module. I didn’t really understand, so I googled and found that people were hitting F12 to proceed with the wipe. Anyway, 10 minutes later I’m stuck in this weird boot loop. Please see youtube vid: https://youtu.be/HgngvZe80Zo

    Basically, the screen flicks on, cube logo flashes, then a 2sec flash of “64% install” and it turns off. Then automatically turns on, cube logo, 64% etc…

    I’ve tried going into the BIOS to boot from a USB with win 10 (is it x64, for i9, right?). But, I get all these other roadblocks. EG. When I try to repair, “unable to reset pc. a required drive partition is missing.” Or, when I go for an install it has a different message about wanting me to restart and remove the USB? (It made no sense to me.)

    Has anyone got any advice? I’d really like to solve this myself. The idea of sending it back to socube and losing $60 in shipping has me majorly pissed off right now.

    #41127

    Chris G
    Keymaster
    • Posts: 2634

    Sounds like you will have no choice but to do a full reinstall. Make a Windows 10 Home 64GB flash drive and boot to it. I have drivers in the i9 downloads section. Best of luck!

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    #41133

    J.el
    Participant
    • Posts: 13

    Thanks for the drivers. I’ve been trying for a clean install of Win10, but I keep getting error messages during the initialisation part before the “install” part…

    Someone posted this link: http://www.cube-tablet.com/news/cube-i9-windows10-system-installation-rom/

    I have a feeling this should do it. I’m going to try and get the retailer to download it for me since it’s on Baidu and in Chinese… Damnit. They probably won’t go that far to help eh? I’m too much of a Luddite to know what the fuck is going on here.

    #41142

    J.el
    Participant
    • Posts: 13

     

    Edit: I’m all good, heh. Live and learn. Installing drivers now. Cheers

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    #41569

    bonn
    Participant
    • Posts: 2

    hi mate, i have encountered the same issue as you. how did you manage to fix it? did you use the file downloaded from the link that you posted?

    quote: http://www.cube-tablet.com/news/cube-i9-windows10-system-installation-rom/

    #41575

    J.el
    Participant
    • Posts: 13

    I reset Windows using a normal Windows Boot disk: https://www.microsoft.com/en-au/software-download/windows10

    After downloading the ‘download tool’ in the above link, I stuck it in the USB. Then entered the i9 BIOS. To do this, turn it off, then long press the power and and volume buttons (15sec+). It might take a few attempts. Sometimes I’d get in and not know what happened. Othertimes, it would just boot normally (into that 64% install loop screen). Just mess around with it.

    You’ll get to a blue screen. Go to boot menu and select USB as the 1st boot option. (Do not force boot the USB, that’s what fucked me up). Save &reboot.

    Once you reset it will auto load the USB.

    From there, go to “repair” (bottom left option.. or it might say “advanced options”, I cant recall) Just don’t choose install (install is last resort I think). Then follow this quick guide to reset: http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

    resetting takes about 1-2hrs. Once you’re back into Windows, you should download the i9 drivers and install them: http://techtablets.com/downloads-drivers-roms/

    What might be easier, and what I wanted to do but never did (because I solved it the above way first), is just install the “ROM” provided by Cube. There’s a guy on this forum who has kindly downloaded it from Baidu and uploaded on Mega. He also translated the instructions. I think this is basically the same thing.  http://techtablets.com/forum/topic/windows-10-official-iso-download/

    After you’re back into Windows, I’d also recommend installing the updated BIOS. http://techtablets.com/forum/topic/optimized-bios/

    Good luck

    PS. Not sure, but if that happened to you, you might also get “ghost” touching of the Windows key. If you do, check this out: https://mega.nz/#!gIIGSR5b!YTQXLlFGtr-PLQby9goqu9yv3hm2d-RtEMGL5ojsbU8

    #41704

    bonn
    Participant
    • Posts: 2

    <p style=”text-align: left;”>I managed to get my i9 uo and running! Thank you so much j.el for your detailed explanation on the issue. Must have taken quite a while to type all that. Haven’t had the chance to start using the tablet on a day-to-day basis yet, but I’ll definitely look into the BIOS update and ghosting issue.</p>
    <p style=”text-align: right;”></p>
    <p style=”text-align: left;”>Thank you so much once again!! :D</p>

    #41705

    J.el
    Participant
    • Posts: 13

    All good man:)

    I just know what it’s like to be a tech novice and have tutorials just go over your head.

    #44296

    Rob Straugheir
    Participant
    • Posts: 1

    Hi, I have the fantastic instructions about after I had problems resetting the tablet.  I load the “tool”, put it on a USB, I select USB as the 1st boot option. However it doesnt auto load from the USB, it just goes straight to a “SHELL>” command line.

    Does it have to be a blank USB, a certain size or formatted in a certain way?

    Many thanks in advance for any help with this.

    #49505

    Steve Hepple
    Participant
    • Posts: 24

    Just to let you guys know, the rom is in chinese…so you may have to do it the microsoft way and then load drivers from downloads on here…..unless your chinese of course 🙂

    #49506

    J.el
    Participant
    • Posts: 13

    A guy from this forum kindly downloaded the rom from Baidu and even included a word doc with translated instructions: http://techtablets.com/forum/topic/windows-10-official-iso-download/

    #49514

    Steven Hepple
    Participant
    • Posts: 15

    Yes but when you load up win 10, it’s in Chinese. ..just trying to get language and location settings when even that is Chinese is a horror story…and the drivers aren’t loaded.

    #49519

    J.el
    Participant
    • Posts: 13

    Oh I get u. That’s why sellers usually send an opened tablet. So they can change the language settings. Ironically, I reset it because the tablet already had a profile when i got it. which caused the first of my problems when it frozr. (Side note. My i9 died permanently last week after the tablet didn’t hibernate properly and the battery drained dead. Even dis/reconnecting the battery inside didn’t help. So, careful with that everyone.)

    Anyway, maybe there’s a picture tutorial online somewhere.

    #49542

    BoORD_L
    Participant
    • Posts: 290

    I found an article about sleep problem on windows 10.

    http://www.online-tech-tips.com/windows-10/windows-10-will-not-sleep/
    Hope this will help.

    cheers

    What I've used and what I've got:
    TECLAST X98 AIR 3G, TECLAST X98 AIR II, TECLAST X98 PRO,CHUWI HI8, CHUWI HI12, CUBE I9

    #49543

    J.el
    Participant
    • Posts: 13

    Thanks, man. Appreciate the link. But, I think it might be a hardware issue. I found this article and apparently it’s pretty common. It actually happened to my Chuwi12 (charge light on working, wouldn’t boot), but I just charged it overnight, then long pressed the power/vol button, and it came back.

    Ah well. Live and learn.

    How to repair a Chinese tablet which wont turn on or charge

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