Jumper EZBook LB10 / 3 Pro boots to blank screen

[Steve]

This is my sister’s machine – I normally wouldn’t touch windows machines with a barge pole… She’s had it two or three years from new. Worked fine and I upgraded it to Windows 11 I think some months ago. Yesterday she closed Firefox and the screen flashed with some brief window then seemed to close itself down. On booting it up all I can get is a blank screen almost immediately after powering up – see attached. The screen is closer to white not blue. I’ve tried many combinations of keys while booting but always getting this blank display. i suspect it’s not booting into the OS. I use Macs myself so I’m flying blind. I remember a nightmare a year or so ago when it tried to upgrade the OS and there wasn’t enough memory on the SSD. Had to boot from a USB with Windows on and delete stuff. Can any-one help?

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[Steve]

Anyone?

[Steve]

BUMP

[Steve]

I took it to my local pc repair shop to check it out. The pc is fine and working via external display but the screen itself is broken. They removed it with difficulty as it was heat welded in. They accidentally broke the u shaped bracket meaning it needs a total screen replacement. They searched for a replacement part but the numbers written internally on the screen are completely unknown. So if anyone has an old broken one in UK do let me know!

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