I can share my experience. I bought all sorts of things there a couple of times, from clothes to small appliances, and everything was mostly smooth. However, once a defective product arrived, I contacted support via the https://help-center.pissedconsumer.com/how-to-contact-ebay-customer-service-to-resolve-issues/ website and after a short correspondence they returned my money. In my opinion, the service is decent, if you don’t run into a strange seller, and the support helps out, although not always lightning fast. I hope my experience will help, if anything, ask again.