Missed Keystrokes

[sigma]

sportnok wrote:

The way the Aliexpress Official Alldocube store have dealt with my keyboard issue has definitely put me off buying there again. They don’t seem to understand that if you don’t play fair its not going to do their business any favours. They have come out with a sob story about not making much profit, which may well be true but that doesn’t excuse not giving good customer service, its only going to mean they will drive away customers, very short sighted. The right attitude should have been, OK, really sorry you have a problem, lets sort it out so you can enjoy your new laptop, send it back to us and we will replace it, not allow the customer to feel badly let down and tell social media of there useless business sense. I’m pretty sure a few negative comments has quite dramatic effect on sales, especially on a new product with very little feedback. It would appear their tactic is to ignore me, drag it out, ignore questions, I’m not even convinced the return address is correct, I guess that gives me more time to tell people how bad they are at customer service!! I’ve been told that the official outlet is run by a subsidiary/secondary company, they are certainly not doing Alldocube any favours.. oh well..

Once i was told by an aliexpress seller that if I did not want to be scammed I should not be buying products from China!!! Yup some of them have sunk that low…

For them its probably also a numbers game because the demand for cheaper products is so high so if they screw a few people over along the way then they dont really care. I dont think they fully understand the concept of customer loyalty as westerners do.

I find it hard to believe that margins are all that small, given how low cost it is to manufacture in China. But that is a typical excuse that is used nonetheless. The ignoring tactic is very common in disputes because they assume you will just forget about it. Return addresses are hilarious, for Gearbest I got some random apartment in Shenzhen, I mean really, for such a big operation! But yeah I would never trust sending anything back, because once it leaves your hands you are at the mercy of the seller – most also insist you send it untracked which exposes your risk even more. That being said, Chris seems to have had quite a bit of luck sending things back so at least not all of them are dishonest.

What they fail to understand in my opinion is that by having crap customer service the “stigma” around buying from China will always remain and limit their pool of foreign consumers. Sad really because I think alot of these brands have major potential on the global stage. Aliexpress does provide a fair amount of support but I think the sellers need to pull their weight as well.

[sportnok]

Sigma, you are spot on, shooting themselves in the foot, stupid!

I have contacted Alldocube directly and they were far more helpful and positive in their reply, what I would have expected. But it’s still getting returned, I think the Alldocube Aliexpress store has put me off buying from them again, I certainly wouldn’t accept getting it repaired and sent back to me.

[sigma]

sportnok wrote:

Sigma, you are spot on, shooting themselves in the foot, stupid! I have contacted Alldocube directly and they were far more helpful and positive in their reply, what I would have expected. But it’s still getting returned, I think the Alldocube Aliexpress store has put me off buying from them again, I certainly wouldn’t accept getting it repaired and sent back to me.

how much will you pay to post it back though? thats what has put me off returns previously.

[sigma]

Chris G wrote:

So it seems all units have the Type-C port only accepting 5W max charge rate, this is a real shame I’ve tried a few chargers and none will charger more than 5W, seems there is a limit on it. I’m not sure I’ll keep it now, think I’ll go back to the EZbook 3 Pro I’m going to miss the type-c port and touch screen, but over all I think the EZBP V4 will be much better in the long run.

Chris – could you try the Surbook stylus on the Cube 5x screen? I noticed you said it also has a goodix touchscreen so perhaps it may work.

[Chris G]

sigma wrote:

Chris – could you try the Surbook stylus on the Cube 5x screen? I noticed you said it also has a goodix touchscreen so perhaps it may work.

No luck, it was one of the 5 or so I tested. Seems Cube’s one runs on another frequency or something. The office store never got back to me about the stylus, very poor!

Chris | Admin
Please support us and help keep TechTablets online. Affiliate revenue is used to pay for the server, studio apartment (Techtablets HQ) and buy new tech to review. Without it, this site would be dead.
Next up for review:
Ordered and waiting for my: BMAX S15 & Teclast F6 Plus
Currently testing: LG G8X & Redmi K30

[sigma]

Chris G wrote:

So it seems all units have the Type-C port only accepting 5W max charge rate, this is a real shame I’ve tried a few chargers and none will charger more than 5W, seems there is a limit on it. I’m not sure I’ll keep it now, think I’ll go back to the EZbook 3 Pro I’m going to miss the type-c port and touch screen, but over all I think the EZBP V4 will be much better in the long run.

My mi charger (multi phase) from gearbest arrived today. It actually charges pretty well, and using it while charging on the usb c does not cause the battery to decline (played some 1080p video etc). I was a bit concerned looking at your post above, but glad that I can now charge both my mobile and laptop with the same charger, and finally retire my ac adapter! I have not checked the wattage of the charge (no idea which linux app will display that),

strangely enough it seems to have gotten rid of the coil whine by having it plugged into the usb C, also figured out that was largely due to the turbo boost cpu option in bios – doesnt seem to make all that much difference when disabling it but thats also probably because im not a super heavy user.

i always find it interesting how all the laptops have completely different issues, its as if there is no consistency in any of the production runs, or even within the same run! all a sign of poor QC if you ask me, but i guess that comes with the low price – corners have to be cut somewhere….

[sportnok]

Sigma, for the return postage it was €50, they have agreed to pay some of it at least, who knows if it will get there!!

[sigma]

sportnok wrote:

Sigma, for the return postage it was €50, they have agreed to pay some of it at least, who knows if it will get there!!

well do let us know if you get refunded in the end.

[Rich Leyden]

I received my iwork5x 6 months ago and have used it only lightly as a travel laptop. Yesterday, the “L” has stopped working, no response at all with repeated pressing. I remapped “L” to another key but I really want a laptop not a tablet. I’m not expecting service from Cube or Aliexpress but I would like information about purchasing a compatible keyboard/touch pad module. Ideally, I could upgrade to a more reliable keyboard with a touch pad compatible with linux.  I’ve sent a question to “the seller” through Aliexpress
Looking under the battery I can see what looks like the back of the touch pad. It’s labeled, “Hantick” (manufacturer?) with part number HTX10570Tl V1.0 . There’s a paper label with what I guess is Cube’s part number, 816-3R80-001.  Google gives zero results for Hantick or the part number.

Any suggestions?

Attachments:

You must be logged in to view attached files.

[Author]

Posts