New X3 Pro Headphone Jack Problem and Driver Update Questions

[Kin Hung Bear Man]

Hello guys! First time posting on this amazing forum/site. I just bought a X3 Pro and i encountered a problem which is the headphone jack seems to be not working correctly . When i plug a headphone into the jack, both the speaker and the headphone output sound which is not OK( also no notification of plugging in or out a headphone) , without thinking and checking much i went to install Driver Booster and try to do a auto update, which it does scan out a lot of old drivers, so i updated all of it. After that, now the headphone jack dont even works, but the speaker still works.
There is a driver in Device Manger called Intel Smart Sound Technology (Intel SST) oed saying (“The Device Cannot Start”). I wonder if it is why the headphone jack is not working, or it is just a bad machine that i need to return?
Also, is clean install of windows 10 a must or can i just uninstall those chinese apps? I dont really mind them being there ( as a Chinese myself, i have more or less anti-chinese-virus DNA). Will uninstalling them affect the device functionality? Thank for any reply!!

[Andrew]

You can uninstall the Chinese programmes and applications that are not directly linked to the system. Which basically means that they have a uninstall exe or bat file with the programme. See below about iObit Uninstaller.

The Intel sound driver is controlling the sound output through the Bios API. Try deleting it from the Device Manager, reboot windows and see if it reloads a fresh one. I did find with my Windows 10 Home setup that many of the Intel and other drivers were out of date, I use Driver Booster from iObit which keeps me updated. They also have a programme called Uninstall, which can create a restore point, so you can roll back if there is a problem. Lastly, I use another programme of theirs called Advanced System Care v9, that is a great cleaner and system update, including any files windows misses. I do not work for iObit or get any form of gain from recommending their products, it is done simply out of experience. They are both free and ad free.

The reason a driver cannot start could be linked to several services not starting or missing, however there should be a error code reported in properties of the driver, try googling that.

I also noticed that when I plug in a sound device (remote speaker or headphones), there is a loud crack like lightening, which suggests a lack of zeneer diodes to correct any polarity issues while the plug is being inserted (effectively shorting out + & – rails). However mine do work once in place and the sound reproduction through good quality drivers is very good.

One thing I would advise, always install a Malware/Virus checker in both OS’s.

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