<span data-sheets-root=”1″>Three managers giving three instructions is worse than no instruction, because people stop trusting any of them. I saw this at a distribution centre during a smoke alarm: one supervisor said evacuate, another said wait by the doors, and a third started checking offices. Everyone got out, but the debrief was uncomfortable. This piece by Frank Elsner on why organisations are unprepared for crises is a strong fit for what you’re describing. For your plan, name one incident lead per shift, agree a single communication channel, and practise short scenarios where managers have to coordinate rather than improvise.</span>
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