Purchase from Jumper official store (bad experience)

[Maxim]

Greetings, comrades. I will try to consistently state my story of buying this “miracle” and its outcome. Immediately I will point out that the epic has not yet come to the end, but it lasts from the sale on August 28, but about this further.
I bought a laptop at the very beginning of the sale in the official Jumper store on Aliexpress and immediately found out on the techtablets forum that the 4th revision with the SSD hatch was released, the BIOS processor power was unblocked, the frame around the screen was updated and the touchpad was updated (increased accuracy). The time to cancel the order was, but in the personal correspondence the seller strongly insisted that the 4th revision would be sent with all the changes listed by me. The next day the laptop was sent by the seller and received by me on September 12.
After unpacking the laptop it was discovered that this is not the 4th, but the 3rd revision, with all the consequences. In addition, I saw that there were 3 screws around the perimeter of the bottom cover of the laptop with strongly slanted slots. After discovering this fact, I strongly decided to send the laptop back. About all this I wrote to the seller and he without the slightest questions said that I sent him back and wrote the message in the message. I told him that I would do everything officially through a dispute, which he agreed to, but said that I chose the reason for the return – “Personal circumstances.” I did not do this and pointed out the reason for the “Wrong model” dispute. Every day the seller wrote to me so I changed the reason and only then he will return the money for the transfer, and otherwise I will have to pay it. I insisted that I will not change the reason and if it is easier for me to change it to “Defective goods” and attach the photo of the screws. Honestly I did not know that in any case (even if the seller is guilty) Aliexpress does not compensate the cost of sending the goods back. This is surprising, because, for example, DHgate in the dispute indicates who pays the cost of return and it is logical that if the seller is guilty, then he should bear all the costs. Okay. As a result, I decided to change the reason for the dispute (return) to “Personal circumstances” – “I made a mistake when choosing”, but the photo of the dispute (the BIOS settings confirming that it was the 3rd revision) did not change. I asked the seller how the cost of sending to PayPal or in the form of a discount will be returned, he said that both options are not a problem for him. No sooner said than done. The cost of sending was 1300 rubles. ~ 23 USD. Immediately attached the photo of the parcel and checks to the dispute and indicated the track number of the departure.
I tracked the track myself. About a month later I saw that the status of the parcel was “received by the addressee”. Intelligently asked the seller if he received the parcel. To which he replied that I was not worried and that they go to the post office and check (I recall when the status is “received”). Good. I waited a day. No answer. I write once again, they say, kind, how are you still going to check the mail, and the status of the referral speaks about something else. I replied at once that, dear friend, the laptop got and closed the dispute, initiating the procedure for returning the value of the goods.
That’s when the main story begins.
Almost every day in private messages I remind the seller that it would be nice to keep my word and return money for transfer to my PayPal account. And every time I get another excuse from the next set: we will pass the information to our financial department … we will check and let you know … PayPal in China is temporarily experiencing technical problems, we have tried several times to transfer you funds, but without success … etc. As a result, after a month of “communication” only about the return of the cost of sending, I wrote to him a message that if he does not transfer money within the next couple of days, then I will make an exception for him and leave a negative review (I never left any negative feedback neither on eBay, nor on Aliexpress, nor on GHgate, and now would not leave, but it was necessary to somehow make it clear that it all bothered me), in addition I will outline the whole situation to the support service (chat) of Aliexpress and tell about its case to the 4pda community and techtablets. I received assurances that I will definitely receive the promised funds during this time. Needless to say, of course, after two days I did not receive anything. I wrote to the Aliexpress support chat room, laid out everything briefly, attached a photograph of the check of departure and a screenshot of the last transactions of my PayPal account. A support staff member said that she understood everything and that she would write to the seller and ask him to fulfill the promise, for informing, she asked for her email.
The next day I received a notification letter that money was credited to my PayPal account. I check the account – two transactions for 3 and 20 USD, but with each of them the PayPal commission is withheld and to the account I receive 21 USD. “Is the story over?” A happy end? “, You will probably ask. And here not. Did you really think that a seller who turned a simple purchase into a grueling torture that lasts two and a half months will just keep his word? I know, I know, history took a long time, but otherwise the ending (?) Would not be so spectacular. So, the seller sent money to my PayPal account not as a transfer, but as a payment allegedly for “some goods” with the indication of your full address. Known scheme of divorce. After some time, he will appeal to PayPal with a request to return him money for the unreceived goods. And, as far as I know, PayPal will stand by his side. Although I myself have never encountered such a thing and there are doubts that I will simply write off these funds without listening to my arguments. But just in case, I already wrote to the PayPal support service and explained everything to them in detail, saying that I can provide all the evidence of the truthfulness of my words. Today I received an answer that nothing is needed yet, but if the payer receives a request for a refund, then it will be necessary to bring the available evidence of his rightness.
This is the story.
P.S. My friend from another city bought this laptop at one time with me. He was promised everything is the same as me. The laptop also came in the third revision, but unlike me, he started using it. What happened in his copy. A small dent on the aluminum frame at the top of the screen. Falling wi-fi in the 2.4 GHz band. Do not change the color to the green charging indicator. And just stopped working completely after a while the touchpad. He gave it to a local service center (for repairing the touchpad), which he trusts, and has successfully repaired more than one device. In the center, after examining the laptop, he was informed that they would not repair it, since the laptop was already repaired (possibly not once) and now nothing has been done in it. It was said that the motherboard was “fried”, especially in the field of RAM, suggesting that they were trying to fix something in that area. Time of protection he still had, so now, too, will send it back.

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