Returning to Banggood – your experience

[Chalmers Fam]

 

After days of no contact from Banggood, they finally replied today and said sorry for the wait. They said there was something wrong with the video they asked me to provide and would I upload another to youtube. Did that and replied.

 

Funny, because my pre-sales queries were both answered in less than 24 hours.

 

[Adithya]

Please do update us. I was thinking about the hi12 but seeing all the negative experiences, i think ill avoid it. Man finding a reliable chinese tablet is hard

[Chalmers Fam]

Latest update: there is no update.

its almost been a week now with no news from banggood. I got one email reply after 4 days asking for a youtube video and thats it.

Its actually quite hard to make a video, banggood don’t provide any guidelines for it and some faults are hard to see in a video. I know we all have video on our phones but honestly my video was not good. I was embarrassed to publish it on youtube. If I sent them a rubbish video, is that really the basis of deciding to support my case or not? Thats the worry.

I had also never uploaded a video to youtube before but figured that out.

I sent the video to them, fingers crossed.

[Chalmers Fam]

Update today: Banggood write to me and told me they would pay something towards “local repair” but would not pay for diagnosis. Their website states that if the repairer makes any errors, there will be no further support from BG and that I should oversee any work that the repairer performs. Doesn’t sound appealing at all. Likely result, would be a damaged unit and no support from BG.

To be honest , there is no local repair where I live. Even if it was an option, it would be expensive, more than BG would pay and there is a good chance that any local repairer would have no experience with Chinese Tablets and would further damage the unit. They would not even recognise Chuwi, they wouldn’t carry replacement items needed and I think any good repairer would not want to fix it anyway – its a brand new purchase – they would tell me to send it back under “warranty”.

So 6 days after receiving the unit, I have declined this offer and have asked banggood if I can return it.

 

[Chalmers Fam]

Update: Making progress – yesterday, Banggood have said I may be able to return the unit but I need to confirm to them what the shipping cost will be.

I rang a few providers – it is EXPENSIVE. Almost 50% of what I paid for the tablet. I feel like I need to do it, otherwise I just threw away money for a faulty machine I won’t use.

[Chalmers Fam]

Update: I have rang every company I can find on google and the absolute best return price I can get is $72.

I have written to banggood yesterday and the day prior, there is no response yet.

In the last email I got from them – they said the shipment cost needed to be $60 or less or Banggood will not pay anything at all. It’s a “something or nothing” approach that I don’t think will work with many far flung destinations they deliver to.

[Chalmers Fam]

CS have now emailed me to change the next steps:

Last week: return the tablet and as soon as we have the tracking details, we send a replacement

Today: return the tablet and only when we receive it AND confirm the fault, will we send a replacement

There is no explanation of the change. There is no explanation what will happen if they receive it and do not agree with the fault. It will cost me $72 for the return and banggood have said they will not pay anything, if the cost is over $60; not even a good will token payment.

The issue:

and

https://db.tt/zI4KuHcbP9 (dropbox)

This is the issue, the lines are visible with tne screen off or on. I reported this 1 hour after I received it on March 21.

[Chalmers Fam]

Would you accept a tablet like this? And would you pay $72 to return it when banggood tell you they want to “confirm the fault first”?

Attachments:

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[Ironmann]

Hi Chalmers,

It seems those could be digitizer lines from a low quality digitizer panel — and if it has never surfaced before in the forums, perhaps Chuwi has opted to change their supplier for the Chuwi Hi12 digitizers yet again.

May I ask for your serial number as that may be significant to identify the batch affected?

See: https://www.reddit.com/r/ipad/comments/3rdju0/my_replacement_digitizer_has_weird_lines_and/

 

Another remote possibility is the lines were somehow imprinted superficially on the display (clearly not at a depth beneath the glass) during production/ packaging. In that case you could consider a careful solvent wipe, not just water or soap as they may be insufficient to remove rubbery/sticky/stubborn oil stains — just make sure the solvent doesn’t damage the screen.

[Author]

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