August 20, 2017 at 6:03 pm #70812
My Xiaomi Mi Max 2, 4GB RAM, 64GB ROM Global edition turned up yesterday and it’s an empty box!!
I have raised a dispute with Gearbest & Paypal, hopefully it will be resolved.
Warning to anyone buying a phone, VIDEO YOURSELF OPENING THE PACKAGE!!!! I did not do this even though I though the parcel was light, I wish I had done!!!August 20, 2017 at 7:11 pm #70814
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Not to defend them, but I doubt GB would send an empty box or any of the major Chinese online retailers. Must have been one of the shipping companies surely? But great tip on filming it if it feels lighter than normal.
Bst of luck on getting it sorted and let us know if you got a refund or not!
Chris | Admin
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Currently testing: FIMI X8 SE 4k drone, Chuwi Lapbook Pro & 2 x Lenovo laptops 🙂August 20, 2017 at 10:20 pm #70823
Hey thanks for the reply Chris! Love your videos by the way. I thought the same actually, I have used GB before and they have been OK. Maybe this is because I bought the global ROM version. If I had asked for the untouched Chinese ROM maybe I would have got a sealed box like I did with my Xiaomi Redmi Note 3 pro…
I will come back with an update…August 21, 2017 at 8:32 am #70834
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Who did the shipping for you ? I insist on only using DHL Expedited. It is very expensive, but well worth it for the ease of mind. It takes 2 (two) days from the time DHL pick it up from GB to the time that DHL are waiting at my front gate here in Africa with the goods. VAT and duty payments get done while the parcel is in the air somewhere.
I doubt very much it was GearBest that sent an empty box. It would have happened somewhere after leaving GB. Did you inspect the parcel seals ?August 21, 2017 at 9:18 am #70836
Everything was sealed on the outside but no internal seal on the box (although I expected that as it’s the global ROM) plus no invoice paperwork or anything else, literally just a box in a bag. Funnily enough a UK plug converter was in the bag!August 23, 2017 at 6:35 am #70881
OK so update on this as I ramp it up:
I escalated the situation with Paypal into a claim rather than a case. What did Gearbest do? Offer me a £30 refund! Obviously I’m not having that, so I reply saying I am disgusted with them, what do they fo? Come back offering £50 refund! Needless to say I refused that. I also posted in the HotUKDeals forum and did actually get a reply from a GB rep called Alice who advised me to e-mail her. I have done this but got no reply.
My next step when I get home from work tonight is push this into social media and also contact consumer protection.
I’ll update you with any developments…August 23, 2017 at 10:16 am #70886
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Thats shocking, hopefully Alice will get on the case, I think they get a lot of trade from HUKD, lots of people are already doubtful of gearbest, they certainly don’t need more bad press.August 25, 2017 at 6:41 am #70952
So I’ve had a reply from Alice who has told me they are refunding me in full, which is great (as long as it is true!). I’, bloody annoyed that I have had to spend so much time on this, remember first off they refused to accept responsibility at all, then they offered me £30 refund, then £50 refund! What a joke. Anyway. Thing is I would still have preferred just to get the damn phone!
Well, as long as the refund goes OK, my next step will be to find somewhere trustworthy to buy the phone from, or maybe not bother at all and just buy one in the UK. Any suggestions?August 26, 2017 at 10:46 pm #71030
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well you know what they say, every chinese purchase has implied risks. you never know though, could have just been human error – considering that they open every box to check goods. hope you get a refund though – but thats the good thing about paypal protection, it actually protects you!August 27, 2017 at 9:41 am #71039
Result! Refunded in full… Only problem is, the screen protector and case turned up yesterday! I still want to buy a Mi Max 2 but don’t know where from… so after this rigmarole, where’s the best place to buy from??September 2, 2017 at 10:42 am #71349
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why not the official store on aliexpress? its really either there or gearbest. and if the official store screws you over then you know its a dodgy brand!October 9, 2017 at 2:42 pm #73198
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Honorbuy they shipping from Eu (italy) only over DHL and using PayPalOctober 24, 2017 at 12:57 pm #73873
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I have just had exactly the same with a MI Air 12 Laptop. DHL delivered it via a drop shipping company called Lomeway (based now in London but no way of contacting them) My box was empty – thought it was light but was also expecting another delivery via DHL which would have been very light but not as big. I am absolutely gutted – there are obviously thieves either working for Gearbest, Lomeway or DHL & they have stolen £388 from me. I am informing my CC company & the police but don’t really think I have a leg to stand on as I signed for the empty box – never trust ANY Chinese company ever again.May 20, 2019 at 9:20 am #151898
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I had a similarly really bad experience with GearBest. I received an empty box without the tablet in it. It took me weeks, many e-mails to GearBest “friendly” support, and I even had to go to the post-office to fill out a form, despite this was GearBest’s issue. In the end, after all this effort, they did not even compensate me the full amount, just the major part of it. They wrote that I have to pay insurance and shipping. This means, you order and pay a tablet, they don’t send it to you and then you have to pay for insurance and shipping. Everybody just beware of GearBest, it’s a rip off.June 6, 2019 at 9:24 am #152133
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