Strange display issue.

[Kevin]

Hi all

I have a Chuwi Hi 12 – love the hell out of it. Best comic reader I have ever had. Great battery life. Crap Wifi but a USB plug in sorted that.

 

However – I booted it up yesterday and the screen is black. I belive  it’s not a hardware issue because the display is on and just fine in the Bios. It’s only when windows kicks in that it goes black. I am lucky that I have team viewer on there so am able to get into it and can see that it’s working just fine. This is making me suspect a driver issue. This is further strenghtened by the fact that there was a big update a few days ago and it’s not been the same since. I normaly do not belive in updates but decided to let theis one do them … never again.

So any way – does  anyone know how I get my beloved tablet back? I have no data on there and will be happy to do a total wipe if thats what is needed. As a side issue – this one is Windows only – how hard would it be to set it up as dal boot should I have to do a full wipe any way?

 

Thanks for reading

 

Everso

 

UPDATE – yeha – driver issue. I booted into safe mode and the display works. Thing is I have put fresh display drivers on there and it don’t seem to help when booting into normal mode. I am thinkig its wipe time. Is there a decent tutorial on this somewhere?

[Henry Atcorner]

Hi,

Do you know which W10 update you performed? was it 1703 or 1709? I went to 1703 without any problem.

 

thx

 

henry

[Kevin]

Update history shows several failed attempts to install 1709. I’ll try one last time to install this and then think I will try yo roll back to 1703 (installed on 15th and no issues). If I get it back and working then I’m the update system. I knew I should have chopped it for this as well. I normaly don’t allow updates for exactly this reason…

I’ll update when I have done some more roll backs…

 

 

[Chris G]

Get the latest Intel GFX driver from Intel.com that should fix the issue. Install it in safe mode then reboot and let us know.

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[Kevin]

Hi Chris

 

I’ll give that a go. It’s currenty  sitting there with “Getting Windows ready”… Strangly enough at the moment the screen is currenly working. I know this can take ages so I’ll leave it (over night if required) and see where I am tomorrow. It’s almost bed time for me here…

[Kevin]

Well… it sort of worked … sort of disnt … sort of did.

 

Durring the various fixes recomended sometimes the screen will come on. Then reboot and go off. Or it will be fine for a few reboots then try an update again and lose the screen again.

 

I am thinking a wipe/rebuild is the way to go. Mine is the windows only version – would it be possible/safe to make it dual boot as part of this wipe process? If so is there a quide somewhere on how to do this?

 

Thank for your help/attention

Everso.

[Kevin]

OK. I got it back and hopefully stable. The thing that seemed to sort if out was DISM.exe (this is posted for those that follwo). However the update log is still reporting a pending update to 1709 so I am thinking of flashing it to get it all fresh. Can I convery it to dual boot as part of the process? Is there a tutorial for doing this?

 

Also – thanks to everyone that helped me through this process.

[Author]

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