TechTablets › Forums › Teclast Forums › Core M Tablets (X1,X2 and Teclast X3) › Teclast X3 pro screen issue
Tagged: defective screen, gearbest, issue, problem, Teclast X3 Pro
- This topic has 2 replies, 3 voices, and was last updated 7 years, 3 months ago by Sebastian.
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June 16, 2016 at 12:27 pm #41166
- Hi everybody i received my teclast x3 pro the last week that i ordered on gearbest but there is a big problem with the screen (the left part of the screen more precisely which corresponds to the cpu) which twinkles like a old pc screen. Have someone the same problem ? It is normal on this tablet ? How can i contact Gearbest because i send 3 messages to their system but i speak with a robot since 2 days. I really want to return it but they ask me photos except that we see nothing on the photos. Please help me , thanks
June 21, 2016 at 2:46 pm #41655Hi Azerty,
That’s not something I experience and it sounds faulty. Try emailing the video (an description) to [email protected] with the support ticket number as the subject line and update the ticket in the support centre to say that you’ve emailed the video there.
December 28, 2016 at 11:23 am #59390Hello,
I have the same problem. My screen twinkle so strong like an old pc screen that you cant work with it. I have allready informed gearbest support centre with videos of this case. After that i get this message:
“Dear sebastian,
I’m sorry to bother you.
For this problem, the product department said :Please try to brush the system :http://www.teclast.com/en/firmware/.
Thank you for your understanding.
Best Regards
Branca”if i want to download a firmeware i allway get the massage “Can not find the ID number of the download!” My ID is G3K2.
The flicker was from the first day I unpacked it. I have noticed that the probability is higher that the flicker starts when the X3 Pro is on longer.
Could somebody please help?Attachments:
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