Teclast x80 pro doesn't​ boot – Official store refuse 12 month guarantee

[Jonathan]

IMHO You should really be asking for help here rather than sharing your bad experience at this point in time…
It really isn’t proven to be a hardware issue from what you’ve shown.

Looking at you video it appears you are getting past the BIOS stage and starting Android which is where it fails.

I’m not familiar with your device but doesn’t it have Windows too? Have you tried booting that?
On these dual boot devices you can usually restore Android using DnX mode (it will make Windows inaccessible) and another connected computer. Have you tried holding down your volume buttons while powering on to see if you can get to DnX mode or a boot choice?

I wouldn’t recommend changing anything in BIOS, you really could kill the device. However, have you tried attaching a USB keyboard and entering BIOS setup? Usually done by pressing ESC while booting, if you get in just power off or exit without saving.Just checked and on your model you press DEL, using the right/left arrow keys you can go to the “Save & Exit” tab then go down to the “Boot Override” section (down/up arrows) and select “Windows Boot Manager” using enter to see if Windows works. You also have the option of exiting without saving by pressing esc until you get the exit without saving dialog. DO NOTHING ELSE IN SETUP!!!

Please report back on how you get on trying the above.

[Oracle_ed]

Teclast should have provided the advice that Jonathan just supplied. We shouldn’t have to rely on the availability of technical advice and the good-will of forum members.

[Jonathan]

Ivan, a little more research suggests that holding both volume buttons while turning on the tablet will get you to DnX mode. However, please try to get to Windows first (we don’t want to screw that up if it’s working and restoring Android using DnX will screw up Windows).

Oracle_ed, I can see why you’d hold that view. However, if the Chinese tablet producers had to provide Western levels of customer care prices would be astronomical. My view is that access to low cost hardware is so incredibly valuable that it far out ways the issues with support, so long as a minimum standard is met (availability of firmware, Windows images, Android images, drivers etc.).
Consumers do have choices after all:

1. Buy a device from a retailer in their own country and get full support/return rights at the cost of a premium price.
2. Buy a Chinese device from China and find the solutions to their own problems/rely on forums for support.

There will always be people ready to help, it isn’t necessarily good will. Some like helping, some learn from helping, others just like to look clever 🙂

[Ivan]

Hi guys,

Thanks for your kind advice.

What I’ve tried so far is flashing the official rom. As it does a restart during flash the firt time was not successful as the device doe an not rwboot too. Then I held both volume up and down and chose one of the options that I do not remember the name of, something like repair mode and then started flashing the rom again. Well the flash was successful but the tablet still freezes while booting. I was wondering if this might be a video card problem as I suggest the teclast logo while booting is a bios one. Excuse me if this is nosense … I’m not that tech.

I will try all things you reccommend and will share the results.

Huge thanks once again … And accept my apologies … I’m really not used to that kind of customer service and was quite upset

 

[Jonathan]

Ivan, actually I’m sorry too. You’ve tried more than I thought and I should have given you the benefit of the doubt.

The Android flashing procedure is to enter DnX mode and use another PC to transfer the data. There are I believe a number of revisions of the hardware of your tablet. If you have the wrong version of Android for your specific device you can get issues that prevent the device starting.

Windows is more forgiving of hardware variance so is quite useful in these situations (to rule out H/W issues), however, if you’ve run through the flashing procedure you’ll have probably obliterated the files needed for booting windows and removed the partition entries for the Windows partitions. Should be reversible, but for now lets make sure you have the correct version of Android.

If you look here it shows you where to find the ID you need to know, you can try to find a download if you like but I think you need a Baidu account.
If you post back the ID I’ll have a look around and see what I can find.

Of course Teclast are not providing an acceptable level of support in regards to making Android images available…

[Oracle_ed]

Jonathan wrote:

Ivan, a little more research suggests that holding both volume buttons while turning on the tablet will get you to DnX mode. However, please try to get to Windows first (we don’t want to screw that up if it’s working and restoring Android using DnX will screw up Windows). Oracle_ed, I can see why you’d hold that view. However, if the Chinese tablet producers had to provide Western levels of customer care prices would be astronomical. My view is that access to low cost hardware is so incredibly valuable that it far out ways the issues with support, so long as a minimum standard is met (availability of firmware, Windows images, Android images, drivers etc.). Consumers do have choices after all:

1. Buy a device from a retailer in their own country and get full support/return rights at the cost of a premium price.
2. Buy a Chinese device from China and find the solutions to their own problems/rely on forums for support.

There will always be people ready to help, it isn’t necessarily good will. Some like helping, some learn from helping, others just like to look clever ?

jonathan, I agree with most of your comments regarding the inevitable trade-off between support and price. I also appreciate the availability of the less expensive Chinese hardware and buy my fair share of it. I don’t expect anything beyond a minimal level of on-line support but do expect easy access to a website that contains documentation, firmware, and FAQ’s so I can have a reasonable chance to be self-supporting. Teclast still needs to improve on these basics.

Thanks for helping others.

[Author]

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