Teething(?) problems and seller reponse

[Graham]

So I bought the Hi12. Expected that there could be teething problems and some work to do perhaps but the device for the first couple of days was excellent.

Then the problems began.

The supplied 3mA charger failed overnight and left the tablet 60% charged. Then the tablet refused to boot or show a charge led – only way was to try that 3 short 1 long power presses several times. This worked, could boot into windows & android. Left the tablet in Windows and put it one charge.

Next morning the tablet instead of having charged, seemed to be dead (2.1mA charger) . Another bout of power button pressing got it to boot into windows where it showed 0% battery and shortly shut down (despite being connected to mains).

Since then – nothing. Left on charge but it is dead as the parrot from the Monty Python sketch.

I bought from ebay uk as it was quickest and afforded a degree of protection. This is the response from the seller:

Sorry for the defects.

Please try to refurbish the Tablet: http://forum.chuwi.<wbr />com/thread-1160-1-1.html 
Password：en.chuwi.com

Ａｆｔｅｒ　ｒｅｆｕｒｂｉｓｈｍｅｎｔ，　ｐｌｅａｓｅ　ｔｒｙ　ｔｏ　ｃｈａｒｇｅ　ｉｔ　ｖｉａ　ｇｏｏｄ　ｃｈａｒｇｅｒ／ａｄａｐｔｅｒ．
Ｉｆ　ｉｔ　ｗａｓ　ｓｔｉｌｌ　ｃａｎ＇ｔ　ｂｅ　ｃｈａｒｇｅｄ　ａｆｔｅｒ　ｒｅｆｕｒｂｉｓｈｍｅｎｔ，ｔｈｅｎ　ｔｈｅ　ｆｉｒｍｗａｒｅ　ｍａｙ　ｈａｖｅ　ｓｏｍｅ　ｄｅｆｅｃｔｓ．
Ｗｏｕｌｄ　ｙｏｕ　ｍｉｎｄ　ｔｏ　ｇｏ　ｔｏ　ｙｏｕｒ　ｌｏｃａｌ　ｒｅｐａｉｒ　ｓｈｏｐ　ｔｏ　ｃｈｅｃｋ　ｗｈｅｔｈｅｒ　ｔｈｅ　ｐｒｏｂｌｅｍ　ｗａｓ　ｂａｔｔｅｒｙ？
Ｔｈａｎｋ　ｙｏｕ　ｓｏ　ｍｕｃｈ　ｆｏｒ　ｙｏｕｒ　ｔｉｍｅ　ａｎｄ　ｗｅ　ａｒｅ　ｗａｉｔｉｎｇ　ｆｏｒ　ｙｏｕｒ　ｒｅｐｌｙ．</h3>
Not sure how to proceed – I mean I am technically capable of undertaking this (presumably a bios flash?) but I don’t want the seller to worm out of refunding/replacing the tablet if I mess about with it. Also I don’t know how you check the battery in a sealed unit – I certainly ain’t taking it apart nor do I have a local shop as I live in the countryside.

Before I make any decision on this I thought I would see if anyone else has encountered/rectified similar problem(s) and think this do-able, or whetgher I should just look for a refund.

Sorry for long post…

[Chris G]

Return and get a replacement or  refund, you have a defective one. You should not have to flash it!

Chris | Admin
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[Graham]

Thanks Chris, that echoes what a couple of friends said but you know this stuff better than anyone and I appreciate the support.

I shall proceed as advised. Thx.

[Heico]

Hi,

 

I have HI12 what does not go on anymore, yes tried everything what is in the forums.

Just do not charge and go on anymore, the seller is not responding bought it on aliexpress, can sombody guide me guide where i need to be ?

 

Heico

 

[nicolas poupinet]

China just came back from hollidays (chinese new year), wait for several days? Can you post the link of the seller from Aliexpress?

https://actiftech.com

[Heico]

Hi,

Thank you for responding, i bought it on the link :

https://www.aliexpress.com/item/Original-12-Chuwi-HI12-Dual-os-Windows-10-Android-5-1-Tablet-PC-Quad-Core-4GB/32659312097.html?spm=2114.13010608.0.0.Ct01Bm

As you can see the seller does not have the product anymore, this is the shop :

https://hj-store.aliexpress.com/store/1929258?spm=2114.13010608.0.0.Ct01Bm

I have send several emails to them and Chuwi (2 months ago and 4 weeks ago) without any respond, if somebody here in this forum can point me in the right direction would be great.

Thank you.

 

Heico

 

[Author]

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