December 1, 2018 at 8:39 am #148713
I recently got the Teclast F6 Pro from GearBest. So far I am beyond pleased with this laptop – it’s just excellent!
I do have a strange problem – after restart or wake from sleep, the touchpad is not very responsive. I can’t get fluent movements, it’s cuts it in the middle, and a lot of the time the touchpad doesn’t respond to presses.
After a couple of minutes the touchpad is back to normal, and it’s very responsive and responds very well to clicks.
I was wondering if anyone else has the same problem or knows about a fix for it?December 1, 2018 at 11:43 am #148714
- Posts: 37
This happens to me as well. It freezes for a few seconds maybe 15, then start working again. It happens in windows and linux.December 2, 2018 at 6:10 pm #148724
- Posts: 2617
Could be a touchpad hardware issue related to temperature. I didn’t have this problem with mine in my month using it. If you just got it see if you can get it fixed, or the machine swapped for a new one.
Chris | Admin
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Currently testing: Mate 20 X & Mate 20 ProDecember 3, 2018 at 12:37 pm #148758
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Mine only last about 10-15 secs after boot/reboot then works fine. It seems the issue only last until drivers or other programs are fully loaded, but this is just my guess.December 4, 2018 at 4:05 pm #148796
Thanks for your reply. First it’s good to know I’m not the only one plagued with this issue.
Second – I don’t think it’s a temperature issue, because this happens mostly after I turn on the computer.
After a couple of seconds, 1 minute tops, the touchscreen returns to normal and is very responsive.
I worked with the laptop today for about 3 hours, and so far no problems with touchpad.
But the second I put it to sleep or restart, the problem starts againDecember 5, 2018 at 12:56 pm #148819
- Posts: 1
Dont have that issue.
Seems like a hardware problem. To be sure I would reinstall windows and see what happens on the fresh install. Or even install Manjaro(only distro with working trackpad see this forum) to see if you can reproduce the problem.December 6, 2018 at 10:55 pm #148856
- Posts: 10
I believe it is caused by the SIPO TP Controller. Unfortunately, it is required for disabling the touchpad when the laptop enters tablet mode, otherwise it will always stay on. When it starts up, I think it re-configures the touchpad and so it takes a while. For me it lasts, at most, 10 seconds.December 8, 2018 at 5:19 pm #148924
- Posts: 46
Chris is spot on, it’s a temperature issue. The touchpad is too cold. Warm it up with a hairdryer for 10 seconds and it’ll work as normal.
This can also happen if you leave the laptop powered on and idle (screen off) for a prolonged period, and heating up the touchpad will work just the same in this instance too.December 9, 2018 at 6:10 am #148929
Wow I had no idea that touchpads preform badly under low temperatures!
This is such a stupid problem but I’m so happy that you’ve helped me solve it! I just put my hand on the touchpad for about 10 seconds and it warmed it right up.
Thank you again!
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