Hi! When my phone suddenly stopped receiving calls, I reached out to https://total-wireless.pissedconsumer.com/review.html to figure out what was going on. After verifying my account, they explained that there was a network glitch affecting certain users. The rep walked me through resetting my network settings, and within minutes, everything was back to normal. They even credited me a few days of service for the inconvenience. It was frustrating at first, but their proactive approach really turned things around.