warning from CHUWI distributor – do not buy their products

[Daniel J.]

Sorry to hear about your bad experience doing business with Chuwi. Can only imagine the dissapointment you must have felt!  ;-(

However, I personally bought my Hi13 unit from Gearbest.com

So to clarify, for me and maybe others too, reading your warning. Are you claiming that Chuwi will not honor warranty claims under these warranty terms from the seller(in this case Gearbest)?:

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<h3 class=”tit”>One Year Repair Warranty</h3>
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to GearBest , while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it to us at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

<h3 class=”tit”>Warranty Exemptions and Notes</h3>
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

<u>The customer voids the warranty if they:</u>
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage

3. All returns must first be authorized by Gearbest’s Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, Gearbest reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Gearbest reserves the right to refuse any compensation.

4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, GearBest will offer an alternative solution.

<b>Special Notes:</b>
1. The shipping fee for returning the product back to us will be paid by the customer and is non-refundable except for in 7 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. GearBest will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

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Because if your not saying that, then it sounds more to me, like it was an issue that relates specifically to your business dealing with Chuwi and is not a more “general”dealer problem with Chuwi?  If it is, then you are correct and Chuwi should be ashamed of themselves. Well, if your story is correct, then I think they should start upgrading their quality control even further already.

And yes, price and quality balance is important. And hopefully Chuwi don’t start cutting too many corners….but as customer satisfaction is important to “survive”in the longer run, I feel Chuwi only will dig their own grave, if they start to “mistreat”the people that ultimately pays for their salaries!   😉

[Michal]

Hi,

I can not predict how your case would be solved. From my experience I can only ensure that the statics of probability of your device fault is very high and you can not be sure if CHUWi will consider your claim.  It is sure – that they will do everything not to take responsibility.

My message was not addresed to people like you  – who already bought theri devices. I do not want to scare them. I just warn people who are not decided now and they wonder to buy CHUWI device or not.

regards

Michal

[sigma]

im surprised you actually put faith in the warranty which your device has! especially with one of those manufacturers.

[Daniel J.]

sigma wrote:

im surprised you actually put faith in the warranty which your device has! especially with one of those manufacturers.

Was that one for me?

If so, yes I have faith in the warranty. During the course of my life, I have bought hundreds of different digital devices and computer parts. And I have maybe had about 10 devices go bad on me within the warranty period. And in all cases, I got a warranty replacement or repair, at no extra charge. So, having personally never been rejected on a warranty claim, I have really no reason to not trust anybody. Having said that, I AM new to buying import Chinese electronics…

However, I obviously know what you mean, regarding sometimes dealing with RMA people, that tries to rub the fault on the customer. But in my case, being a geek and having a good general knowledge about electronics. This gives me an edge when it comes to dealing with those kind of people…..main reason being, I have already done my research before contacting RMA, so they can’t suggest(or imply) anything I haven’t already checked!   😉

[David Stone]

It’s funny you should mention this as I happened to browsing the ‘real world’ reviews on Facebook (not the useless reviews on Gearbest).

QC and reliability seems to be a huge problem….clearly manufacturing standards are not high at their factory.

https://www.facebook.com/chuwidotcom/reviews

[Brad]

David Stone wrote:

It’s funny you should mention this as I happened to browsing the ‘real world’ reviews on Facebook (not the useless reviews on Gearbest). QC and reliability seems to be a huge problem….clearly manufacturing standards are not high at their factory. https://www.facebook.com/chuwidotcom/reviews

Is Jumper, Cube, Teclast, Onda, Voyo any better than Chuwi?  Xiaomi I know is a big step up in quality.  What is the next best for quality/reliability?

more about me here

[nicolas poupinet]

From my point of view, Jumper is a serious and promising brand. The major problem remains their complete lack of communication with their buyers. It’s really a big gap.
Teclast is also capable of producing excellent devices.

As for Chuwi, it is total disappointment: not only because of products too fragile in their original version (Hi12 and Hi10 for example), their follow-up post in their forum on nice buyers voluntary … Finally, they do not still produce powerful tablet with Intel Core M3, this is a huge disappointment and a gross commercial error.

Chuwi was previously a ringleader, it’s trembled. They only care about the quality of their screens, and it seems to me insufficient.

https://actiftech.com

[filn]

I bought a Chuwi tablet last year. The tablet had a problem and did not start, this happened within the warranty period. It came from  Powerplanetonline a Spanish online store.

The first time they were able to repair it, it took 20 days. Second time the tablet had issues they had to send me a new one and I waited 80 days to get that one. The new Chuwi tablet works but its not reliable.

In the meanwhile I got a Cube tablet that works really great.

 

[Brad]

filn wrote:

I bought a Chuwi tablet last year. The tablet had a problem and did not start, this happened within the warranty period. It came from Powerplanetonline a Spanish online store. The first time they were able to repair it, it took 20 days. Second time the tablet had issues they had to send me a new one and I waited 80 days to get that one. The new Chuwi tablet works but its not reliable. In the meanwhile I got a Cube tablet that works really great.

  Which Chuwi tablet, and which Cube tablet? And which vendor/site did you buy them from?

more about me here

[filn]

Which Chuwi tablet, and which Cube tablet? And which vendor/site did you buy them from?

Bought the Chuwi Hi 8 Pro from powerplanetonline.com

The Cube is a T10 4G tablet – working flawlessly! Only thing is the slow charging.

Even if one is windows and other is an Android tablet, the chuwi is rubish(power charging etc) and forget about updating windows, because after that  the hardware/wifi gets unstable.

[Author]

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