What do i need to do with my new I9

[Andrew W]

Well if windows 10 was reinstalled, that might explain why it’s not working. I did it on my i7 book and I’m annoyed…

• What does device manager say about it? This would be the first place to start to see if it is still connected/recognised.
• If not I wouldn’t be surprised if a cable has come out. I’ve had internal cables loosen come out of a tablet (totally different model) through dropping etc.

[Christopher]

thanks for your quick reply.

I’m looking in device manager now do you know what the touchscreen would come under if it was there?

I don’t know if its worth mentioning but the windows on the screen works.

 

[Andrew W]

I thought I replied to this

“the windows on the screen works.” = what do you mean by that?

I was thinking make an boot disk with ubuntu 16. either USB or SD and boot live.

At least for the cube i7 book it is FULLY working -touchscreen, wifi/bt etc.

– this will give you an indication if it is a physical issue or a driver issue. If screen works with ubuntu then it’s a driver issue in Win.

If it doesn’t its something physical. Either the digitizer cable has been dislodged or damaged.

[Christopher]

what I meant as the windows touch button where it brings up the start menu works.

Fixed the issue now anyway, just reinstalled windows on it and it worked straight away.

 

Thanks

 

[Author]

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