Plus

If JobCentres are closed or not really helpful, that just makes it worse.
What I’d suggest is using something like ID Analyzer to verify the documents online. It’s a way to check things like immigration status and residency without having to send anything off or go to a JobCentre. It might save your clients a headache and keep their documents safe.

We were told at our last DWP stakeholder meeting that jobcentres are open for those who cannot do what they need by phone/online – apparently should be able to go and knock on door and will be let in