I have contacted VCMall and that’s what they have replied:
“sorry for the problem, i have confirmed with the chuwi factory and this problem can be solved, they are now doing the software with teach video within 3days upgrade to official web, later we will send to you to help you solve the problem together,”
So I really hope that is true. So far all they have said about all the problems and solutions were correct, hope this time is the same. Grrrr, I’m starting to regret buying this tablet.