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On a positive note regarding my issue with gearbest (see above, I received a obook 11 2GB 32GB instead of a 4GB 64GB), paypal has ruled in favor of a full refund.

Which changes nothing regarding gearbest: they made several “mistakes”, have been uncooperative the whole time, and played no part in the solution I found. I recommend you stay away from them, because if something goes wrong you’ll waste a lot of time arguing with them, making your case with paypal, etc. I even had to go to the police station, and the whole process took two months (and technically it’s not over, the ruling happened a few minutes ago, I haven’t sent back the item and received the refund yet).

 

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Xuen wrote:

Anyone have any experience with GearBest having sent the wrong item?

[…]

 

I’ve had a similar issue.

I bought a grey voyo a1 plus ultimate.

After a few weeks, they spill the beans: they couldn’t send it and won’t be able to any time soon, so we agreed on a orange voyo a1 plus ultimate with a european plug.

Later, they tell me they can’t send the orange one either because they don’t have a european plug.

We agree on a obook 11 4GB 64GB and they refund me the price difference.

Getting the partial refund wasn’t easy, I had to harass them a bit, but they ended up doing it.

 

And then, I receive a obook 11… 2GB 32GB…

I don’t blame them for this specific mistake, the package and the laptop case clearly states 4GB 64GB, so I think the problem comes from the manufacturer who put the wrong motherboard during assembly.

Anyway, I contact them again. Same answer you had : please give us the item number, pictures, and so on, which I did.

Then, “we’ll contact you in 2 days”.

They didn’t contact me after 5 days, so I filed a paypal claim. I clearly explained I had no use for a 2GB 32GB laptop and was expecting either an exchange with the correct product, or a full refund.

For the record, the original price paid was $280, the obook 11 4GB was $220, and the obook 11 2GB is currently at $150.

So not only the laptop I have is as useful as a brick to me, it’s worth $70 less than what I paid (after the partial refund).

Today they offered another partial refund. Like I said, and like I’ve told them twice, I’m not interested in a partial refund. But the partial refund they offer is… $20. Yup, they sent me an item worth $70 less, and they think I’ll just forget about it for $20.

Of course, I refused, I’ll let paypal judge. I’ve provided several pictures proving the laptop only has a 32GB mmc and 2GB of ram, as can be seen in windows and in the BIOS. I think I’ve been more than amiable, I accepted a comprise what, 4, 5 times already? Not once have they been able to fulfill their end of the bargain.

Honestly, the few bucks that I might save in the end are not worth it at all. I doubt I’ll try a chinese tablet/laptop again. And I’m definitely not dealing with gearbest again.

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