Reply To: Chuwi HI10 Turning Off Randomly

[mooh]

In my case, the problem is that when the tablet goes into sleep mode (after waiting for 5 min, my set delay) it actually do “turning off the tablet” whether the battery is charged or not, so this may be not the same issue, “turning off randomly”, as found in your case (apologize if I misunderstood).

I google my problem and found that this may be from the hibernation problem of the device and can be solved by disabling the hibernation mode ( the command I mentioned above, need to use cmd with admin authorization). I did it and it has worked since then. However, it seems to be just “turning off the screen” because when pressing the power button, touching the screen or moving a mouse the tablet restores to the normal state super quick. I also tested the battery consumption by leaving my tablet overnight (approx. 7 hr) and found that the battery decreases from 100% to 86%.

Note. I re-flash the bios (v200) of my tablet for installing the 64bit windows and not sure your version which maybe encounter different problem. I hope Chuwi will release a firmware to solve this problem soon.

Not sure this is clear enough? feel free to ask.