Tagged: missing wifi windows 10
May 17, 2018 at 2:42 pm #143093AGParticipant
- Posts: 3
I had the same problem of missing wifi device on a 3S after latest Win 10 1803 update.
Open Device manager, expand bluetooth, there was a generic bluetooth adapter listed, right click update driver. The wifi card is both wifi N + bluetooth device, but seems to be picked up as bluetooth only.
Use this driver from microsoft catalog update for Win 10, choose “Realtek Semiconductor Corp. – WLAN – Realtek RTL8723B Wireless LAN 802.11n USB 2.0 Network Adapter “. It should be the AMD64 bit driver, not 32 bit (click the name to see details of the driver).
Download the CAB file, extract using 7zip to a folder, then in Device manager, Bluetooth – Update Driver.
“Browse my computer”, “Let me pick from a list of available drivers on my computer”, “Have Disk”, browse to extracted files, then OK and scroll through the list of available device drivers, select “Realtek RTL8723B Wireless LAN 802.11n USB 2.0 Network Adapter”.
Mine is showing version 1030.26.801.2017 from 31/01/2018.
Restart computer and you should also see “Realtek Bluetooth 4.0 Adapter” auto installed in device manager – bluetooth, and the WLAN device in Network Adapters.May 23, 2018 at 11:49 pm #143258
My Jumper EZBOOK 3 pro dual Wifi bought from Gearbest store, serial number: NBAG2F0400929, after a Windows update no longer recognizes the Wireless card. I reinstalled the Wireless card drivers but the laptop does not see the card, it’s like it would not exist in the laptop. please help me. Thanks.May 23, 2018 at 11:54 pm #143260
the wireless card is from intel. I attached the picture of the card.May 24, 2018 at 12:42 am #143262AGParticipant
- Posts: 3
You have the Intel AC instead of the N, same problem, you’ll need to download the Intel 3165 driver from https://www.intel.com/content/www/us/en/support/articles/000005559/network-and-i-o/wireless-networking.html
Then manually update the Bluetooth adaptor in device manager.
For some reason the win10 update installs its own driver that only covers the Bluetooth side of the integrated Bluetooth/wifi adaptor.May 24, 2018 at 4:48 am #143266
I tried your method, it does not work.May 24, 2018 at 9:03 am #143269
welcome to the wonderful wold of windows update
the simplest solution is : do not update and restore your original drivers what you sure have backed up via double driver
if not, uninstall the update and roll back to when everything worked.
windows 10 is the first windows where I use to create restore points quite regularly, because you will need them!!!May 24, 2018 at 5:20 pm #143285
unfortunately I reinstalled the operating system so I do not have Windows with which it came from the factory. What I could do next?May 25, 2018 at 4:08 am #143298
download old windows version an install
google for locationMay 25, 2018 at 5:40 am #143305
I do not know which version was installed. you know? can you tell me? Thanks for your time.May 25, 2018 at 6:46 am #143306
This is the model I bought. thank you.May 25, 2018 at 10:15 am #143311
1703 should work
see my help section
link belowMay 25, 2018 at 5:33 pm #143331
many thanks Chupa, I will try this too.May 26, 2018 at 3:58 pm #143343
best of luck, let us know ow it turns outJune 14, 2018 at 11:45 pm #143895
unfortunately reinstallation win 10 version 1703 did not solve the problem. what could I do next? how can Jumper engineers contact? I tried an email but I did not get an answer.June 15, 2018 at 8:04 am #143897lationsParticipant
- Posts: 72
For what it’s worth, my EZbook Pro 3 (not the 3S mind you) came with Windows 1703. I did a fresh format onto 1803 (the latest) and everything worked perfectly. There were only two unidentified drivers, and both of them were very minor (some shit about ‘thermal management interface’, nothing that prevented me using it anyway)
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