Bmax Y13, can’t isntall new SSD

[sandro]

I guess when you buy these Chinese laptops you know this could happen.

Did you buy an identical one or another brand?

[Jay]

Bought the same brand, but even the orginal Foresee SSD cannot be detected sometimes. I wouldn’t buy Bmax laptops, waste of money.

[sandro]

You definitely have a faulty port then if the stock ssd does the same thing.

It’s weird the AliExpress support is that bad honestly.

[Jay]

Yes for sure the port is faulty, but they say just buy a new one multiple times. They say send the broken one back, I have to pay double shipment plus tax for it. But they do not guarantee that they will receive it because it might get lost……so basically what they want is me just shut the f up. I also suggested that Bmax can send me a new motherboard so that I can replace it myself, but no that is not possible. I will never buy a Bmax again, i rather pay more for a familiar brand.

[sandro]

You need to pay shipment costs under warranty? Are you sure?

[Jay]

Yes they said i need to pay shipment costs twice and above that i need to pay the customs tax for China. I am not going to send the laptop back because i am almost 100% they will say we never received it so we can’t pay you back.

Still busy with them, evertime same questions…. They do it on purpose so that customers with issues will back off.

First they say you can upgrade to bigger SSD, day later no you can’t upgrade. Another day yes you can upgrade many customers do. Already busy for months.

They said to me just buy a new Bmax laptop, i was like that will never happen again!

Never buy Bmax!

[Harondo]

Hi Jay

Do you still have the problem or could you solve it?

Have you tried several m.2 2280 sata 3?
Have you checked / reset the BIOS?

The truth is that when you buy in China the warranty is as if we don’t have it, since the process of applying such a warranty is basically a “scam” in itself.

What is clear is that more than the BMAX brand or any other brand, the problem is the guarantee, that is to say, if the BMAX brand would be sold by AMAZON, the guarantee would possibly end up being managed by Amazon.

Cheer up! I wouldn’t give up.

🙂

[Jay]

Actually i gave up, the same questions day in day out. Even the original Foresee SSD is dead. Also I tried 2 other m.2 SSD’s, not possible to install Windows, the installation stops after a few min because the system cannot find the SSD anymore and it dissappears from the Bios. Bmax support already told me that the motherboard is broken and that i should get a replacement. But Bmax people from the original Bmax store from Alixpress is bugging me with the same questions everytime. I already heard the same questions en solutions about 50 times. But they do it on purpose so that customers will back off like in my case. I spend many hours with them, also tried to fix it myself. So F them. Never buy a cheap Chinese laptop!

[Author]

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