July 23, 2019 at 10:41 am #181388JustinkeybackParticipant
- Posts: 116
I was over a year a happy user of Chuwi until a few weeks back when my screen got broken. I noticed some time that when closing the lid there came some play between the body and the lid. This play got worse and worse. Until pieces of glass came of. So I had ordered another screen, as I could choose I took the matte version, which is a very good one. As it is all glued I could not install the new screen without tearing it off the back of the lid and glue the new one in place. The screws of one hinge, on the right side, got loose inside or rather at the backside or behind the screen. I don’t know how to explain. But I report it here for anyone that it is good to know that when there happens to start some play between the screen and the body, one should immediately go for warranty. I did go beyond warranty period but am still happy with my lapbook.
Pictures tell there own story.
Cheers to all!
Attachments:You must be logged in to view attached files.July 23, 2019 at 4:17 pm #181392Sx CParticipant
- Posts: 117
damn this is another example of why manufacturers should not design anything with a glass screen/bezel unless it is absolutely necessary for touch input etc.August 4, 2019 at 9:02 am #181456Vito MaranParticipant
- Posts: 2
I have the same problem. Namely, after a 5 months of use my hinges start to break. Manufacturer declare 30 000 Times shaft turn (https://www.chuwi.com/product/items/Chuwi-LapBook-Air.html).
On images you can see that one shaft is good while another (right side) is exposing metal part that supposed to be extremely good glued.
Attachments:You must be logged in to view attached files.August 4, 2019 at 9:05 am #181459JustinkeybackParticipant
- Posts: 116
Right, so it starts! But it is not the glue, but the screws that get loose. But you cannot get to them. Can you still make use of your warranty?August 4, 2019 at 9:32 am #181460Vito MaranParticipant
- Posts: 2
Hi Justin. Thanks for reply.
I just wrote them from Aliexpress account. Unfortunately, I didn’t found link on their site for warranty. So I don’t know how to claim my warranty.
Could you tell please, how did you asked for warranty? And where did you get the new screen? Was it hard to connect new screen?August 5, 2019 at 8:14 pm #181467Chris GKeymaster
- Posts: 2672
So the screws are behind the bottom glass bezel and not the ones under the rear lid? This is bad news if those come loose with no way to tighten them!
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