Cube i9 with thin blue vertical line on screen

[Rob]

Hate to say it but looks like a hardware issue to me too.  Seem similar thing on TV’s in the past.  Think you will have to return it, I bought mine from them too and they seemed quite helpful when I had a problem.  If you can live with it you may be able to negotiate a partial refund, again something I have done numerous times.

[Peter]

Hi,

They’ve asked me to open the unit, to see if I can fix it. (If I can’t they’ve agreed to replace / repair)

I’ve opened Cube i9 but I’m unable to see which cable goes to the screen, does anyone have a photo they could send me showing the cable so I can check it?

Thanks

Peter

[Jono]

Hi Peter,

How did you go with the screen and/or replacement?

 

[Peter]

Hi Jono,

I’m currently in dispute with the supplier, they are refusing to pay the China customs charges for me sending the faulty item back.

Aliexpress have confirmed that they are liable for the charges and the seller has been told to pay the charges so it can be delivered to them for repair / replace.

The seller is http://www.aliexpress.com/item/Pre-sale-Original-Cube-i9-12-2inch-2-in-1-Windows-10-Tablet-PC-Core-M/32597748825.html

I would never deal with them again, I’ve bought tablets from others and they have resolved every issue I’ve had, but this seller is extremely difficult to deal with and doesn’t comply with Aliexpress rules.

The seller suggested that I send the Cube i9 back by post with no insurance!! so that no custom charges would be applied. This would have taken 2 months and the item could easily go missing, which is no joke for something worth $400-500

My recommendation is not to buy anything from http://socube.aliexpress.com/store/1123249?spm=2114.10010108.0.33.Cxc9w8

Peter

[Jono]

Hi Peter

<span style=”line-height: 1.5;”>Wow, that’s disappointing to hear. I thought they were one of the more “trusted” suppliers. </span>

I won’t be getting the keyboard off them then…

I recently acquired an i9 with a similar issue, the person who bought it wasn’t willing to deal with the supplier for a return and ended up selling to me for about 60% of replacement cost. Only difference is my line is to the far left of the screen and cannot be seen when task bar is placed on the left vertical side. As it’s a muck about tablet I am willing to put up with it.

Hope they come through for you. Eventually…

Jono

[spzjulien supercowz]

this selle SOcube is a scam, he sell lot of defective cube I9, i order one in june for 449$
but the tablet WAS looking brand new but allready used, with russian language, DC connector was not inserting to the max and same problem as you defective screen !
and it seem a lot of customer have similar problem with this seller !

i did open dispute and it cost me 40$ to send it back !
lucky at tha time bangood had a promotion 399$ for I9
so at the end i dont loose too much, and The i9 from bangood feel really brand new and work well !

Attachments:

You must be logged in to view attached files.

[Author]

Posts