EZBook 3 Pro v3 can't get SSD working

EZBook 3 Pro v3 can't get SSD working

TechTablets › Forums › Jumper Discussion › EZBook series › EZBook 3 Pro v3 can't get SSD working

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  • August 14, 2017 at 6:18 pm #70572
    sportnok
    Participant
    • Posts: 151

    Does it show up in disc management?

    August 14, 2017 at 7:05 pm #70575
    Ugnius
    Participant
    • Posts: 8

    Unfortunately no 🙁

    August 14, 2017 at 9:05 pm #70592
    nicolas poupinet
    Participant
    • Posts: 213

    In bios maybe?

    https://actiftech.com

    August 15, 2017 at 6:29 am #70605
    Ugnius
    Participant
    • Posts: 8

    Where should I search for it in Bios? As in Boot devices I also can’t see it…

    My main question is – if this SSD up to spec for this ultrabook? As if yes, probably I just got defective one 🙁

    August 15, 2017 at 7:05 am #70606
    nicolas poupinet
    Participant
    • Posts: 213

    Because I am not a specialist, it’s only suggestions.

    In bios, Advanced, NVMe Configuration seems to be able to see SSd controler.

    Another possibility: in Windows parameters, Storage, there is a “storage assistant.”

     

    https://actiftech.com

    August 15, 2017 at 8:27 am #70613
    Ugnius
    Participant
    • Posts: 8

    Thank you for the help, tried both variants:
    In BIOS under NVMe controller it states – No NVME Device Found
    In Windows storage assistant – I’m not able to find my new drive there, or anywhere else… Probably it will be a defective SSD I have received 🙁

    August 15, 2017 at 3:45 pm #70634
    nashimd
    Participant
    • Posts: 8

    It might not be a defective ssd, maybe the laptop doesn’t support the controller although I’m not sure. I have a Sandisk ssd that works fine on another laptop but fails to get detected on Ezbook 3 Pro. What’s your bios version btw?

    August 15, 2017 at 4:19 pm #70637
    Ugnius
    Participant
    • Posts: 8

    Hm… that’s strange…

    My BIOS version is 5.12

    August 16, 2017 at 1:19 am #70678
    nashimd
    Participant
    • Posts: 8

    What about the bios build date? Should be something like 06/22/2017 since you just got the laptop I assume.

    August 16, 2017 at 2:29 pm #70693
    Ugnius
    Participant
    • Posts: 8

    The build date is 03/24/2017 15:55:16

    August 16, 2017 at 4:54 pm #70696
    nashimd
    Participant
    • Posts: 8

    Exactly same as mine. Possibly bios issue? Most people who got their ssd working have the June bios. Unfortunately Jumper hasn’t release any bios updates as far as I’m aware.

    August 17, 2017 at 4:01 pm #70724
    nicolas poupinet
    Participant
    • Posts: 213

    My EZpad 3 pro have another bios. Realise date 06/22/17.

    Problem, I don’t know how to backup or dump it. If someone have a tutorial for Celeron N3350?

     

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    https://actiftech.com

    August 17, 2017 at 6:06 pm #70729
    Ugnius
    Participant
    • Posts: 8

    Ok, that’s really bad news, if the issue is BIOS…

    Is there any way to update it? As I’m not able to find any… 🙁

    Probably thats why they got the flash sale for them when I bought them…

    August 18, 2017 at 11:46 am #70746
    nashimd
    Participant
    • Posts: 8

    Its really unlucky, my guess is that Jumper didn’t flash the latest bios on some units due to lack of time. Again, it might well not be a bios issue, could just be the ssd being incompatible for whatever reason. If you have another device that supports m.2, you can check if the ssd works on that.

    I’m not aware of the correct method to dump the bios and its probably risky to flash it in fear of bricking the laptop.

    August 18, 2017 at 7:26 pm #70760
    sportnok
    Participant
    • Posts: 151

    Go to disk management and look toward the bottom, you should hopefully see the drive, might be called disc zero, right click on the wording to the left, you should be able to allocate a drive letter from there.

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